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Oxford University Hospitals NHS Foundation Trust

Assistant Patient Pathway Administrator

The closing date is 20 April 2026

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Job summary

We have an exciting opportunity to join our administrative team within the Ophthalmology Directorate. You will need to be a good team player, highly organised and possess good interpersonal and communication skills.

Responsibilities include making appointments, dealing with queries from patients and liaising with the wider administrative team as well as clinicians. Whilst some NHS experience is an advantage, full training will be given.

Main duties of the job

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder is required to assist in the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through supporting the Patient Pathway Administrators in the delivery of a comprehensive administrative service to a specialty team. This will involve appointment scheduling, in accordance with the Elective Access Policy, communicating appointment related information to patients and carers and supporting with wider admin processes as appropriate.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Details

Date posted

07 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum / pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-NOTS-7914002-B3

Job locations

John Radcliffe Hospital

Oxford

OX3 9DU


Job description

Job responsibilities

We are seeking to appoint a full time assistant patient pathway administrator to join our friendly team within Ophthalmology. The post will be based at the John Radcliffe Hospital in the West Wing.

This post is crucial to the on-going development of the Ophthalmology service and would suit a candidate who has excellent organisational and communication skills. You will be expected to liaise with staff and colleagues at all levels. You will have proven administration skills with the ability to prioritise and manage your own workload to tight deadlines. You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment. The successful candidate will also manage each patients pathway in a timely and efficient manner.

Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an advantage but not essential as training will be given.

This position requires the demonstration of strong organisational skills and the ability to work on your own initiative as well as being a team member. If you are self-motivated, enthusiastic and keen to join our team then we would encourage you to apply.

Job description

Job responsibilities

We are seeking to appoint a full time assistant patient pathway administrator to join our friendly team within Ophthalmology. The post will be based at the John Radcliffe Hospital in the West Wing.

This post is crucial to the on-going development of the Ophthalmology service and would suit a candidate who has excellent organisational and communication skills. You will be expected to liaise with staff and colleagues at all levels. You will have proven administration skills with the ability to prioritise and manage your own workload to tight deadlines. You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment. The successful candidate will also manage each patients pathway in a timely and efficient manner.

Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an advantage but not essential as training will be given.

This position requires the demonstration of strong organisational skills and the ability to work on your own initiative as well as being a team member. If you are self-motivated, enthusiastic and keen to join our team then we would encourage you to apply.

Person Specification

Education/Qualifications

Essential

  • Good general level of education (e.g. 5 GCSEs/BTEC grade C or above or equivalent) including Maths & English

Desirable

  • IT Qualifications/EPR Trained

Experience

Essential

  • Working knowledge of MS Office
  • Relevant administrative experience

Desirable

  • Previous experience within the NHS/public sector

Skills

Essential

  • Excellent communication skills
  • Ability to prioritise effectively
Person Specification

Education/Qualifications

Essential

  • Good general level of education (e.g. 5 GCSEs/BTEC grade C or above or equivalent) including Maths & English

Desirable

  • IT Qualifications/EPR Trained

Experience

Essential

  • Working knowledge of MS Office
  • Relevant administrative experience

Desirable

  • Previous experience within the NHS/public sector

Skills

Essential

  • Excellent communication skills
  • Ability to prioritise effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Oxford

OX3 9DU


Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Oxford

OX3 9DU


Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Ella Barnett

Ella.Barnett@ouh.nhs.uk

Details

Date posted

07 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum / pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-NOTS-7914002-B3

Job locations

John Radcliffe Hospital

Oxford

OX3 9DU


Supporting documents

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