Job summary
The Emergency Department at The John Radcliffe Hospital currently has a vacancy for an Administration Officer.
The successful applicant will be proactive and used to working with the public in a fast-paced environment. They will demonstrate excellent communication and organisational skills, as well as customer care experience. The successful applicant will work with our well-established multidisciplinary team to ensure efficient patient flow and safety within the Emergency department. We are looking to recruit a motivated team player with excellent administrative skills.
Main duties of the job
To provide a high-quality, comprehensive, and professional administration service in support of the clinical activities undertaken in the Emergency Department and in the wards of Oxford University Hospitals NHS Foundation Trust.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description
Job responsibilities
To be responsible for the reception of patients, relatives, carers and ambulance staffin a calm, professional, and polite manner. To supply clinical staff with the correct documentation to support patients' clinical pathways through the Emergency Department and Emergency Assessment Unit. To accurately record and input full data/information into the Trusts EPR system in atimely manner. To provide excellent customer care that demonstrates a caring and responsiveapproach to those attending the hospital. Act as a first point of contact for patients, relatives and carers presenting to theEmergency Department and provide guidance on what they can expect. Keep a watchful eye on patients in the waiting room to identify and escalate to the clinical team as necessary. Collect personal and confidential information from patients or relatives following information governance and ensuring tact and empathy are employed when inputting presenting complaint. Use both computerised and paper-based systems as appropriate. Data may be collected at thereception desk or directly from seriously ill patients who are already in cubicles withinthe department or their relatives. Use tact, diplomacy, understanding and compassion when communicating withpatients who may be distressed, hard of hearing or whose first language is notEnglish. To liaise with Ambulance and Police services and relevant departments within thetrust as necessary to ensure a smooth patient pathway. File departmental records and organised the culling of filed notes in accordance withTrust guidelines. To support the collection of notes for Audit/Research as requestedby Team Coordinators/Senior Clinicians Photocopying, scanning and other general secretarial procedures. To contribute in own personal development, through attendance at mandatorytraining courses and appraisal. To understand own role and involvement in the Major Incident Process. To ensure that information on overseas and private patients is entered accuratelyonto EPR, to ensure appropriate charges are incurred. To frequently enter the resuscitation room to take patient details of Trauma patients who are seriously ill and requiring urgent medical attention, ensuring the details are accurately added to the system in an expedited manner.
Job description
Job responsibilities
To be responsible for the reception of patients, relatives, carers and ambulance staffin a calm, professional, and polite manner. To supply clinical staff with the correct documentation to support patients' clinical pathways through the Emergency Department and Emergency Assessment Unit. To accurately record and input full data/information into the Trusts EPR system in atimely manner. To provide excellent customer care that demonstrates a caring and responsiveapproach to those attending the hospital. Act as a first point of contact for patients, relatives and carers presenting to theEmergency Department and provide guidance on what they can expect. Keep a watchful eye on patients in the waiting room to identify and escalate to the clinical team as necessary. Collect personal and confidential information from patients or relatives following information governance and ensuring tact and empathy are employed when inputting presenting complaint. Use both computerised and paper-based systems as appropriate. Data may be collected at thereception desk or directly from seriously ill patients who are already in cubicles withinthe department or their relatives. Use tact, diplomacy, understanding and compassion when communicating withpatients who may be distressed, hard of hearing or whose first language is notEnglish. To liaise with Ambulance and Police services and relevant departments within thetrust as necessary to ensure a smooth patient pathway. File departmental records and organised the culling of filed notes in accordance withTrust guidelines. To support the collection of notes for Audit/Research as requestedby Team Coordinators/Senior Clinicians Photocopying, scanning and other general secretarial procedures. To contribute in own personal development, through attendance at mandatorytraining courses and appraisal. To understand own role and involvement in the Major Incident Process. To ensure that information on overseas and private patients is entered accuratelyonto EPR, to ensure appropriate charges are incurred. To frequently enter the resuscitation room to take patient details of Trauma patients who are seriously ill and requiring urgent medical attention, ensuring the details are accurately added to the system in an expedited manner.
Person Specification
Experience & Skills
Essential
- MS office and applications (including Word, Excel and Outlook)
- Previous Administration experience
Communication Skills
Essential
- Excellent customer care and communication
- Ability to adapt communication style as required
Education/Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
Person Specification
Experience & Skills
Essential
- MS office and applications (including Word, Excel and Outlook)
- Previous Administration experience
Communication Skills
Essential
- Excellent customer care and communication
- Ability to adapt communication style as required
Education/Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
