Job summary
An exciting opportunity has arisen to join our friendly, enthusiastic and professional children's outpatient therapy team. The post holder will be involved in patient care, assisting physiotherapists with treatments such as casting and seeing some patients independently under the supervision of a physiotherapist. The successful applicant will have good communication and organisation skills as this post is pivotal in the smooth running of the department, taking responsibility for managing referrals and making appointments.
Main duties of the job
Main Duties:
- To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy frontline representative of the high quality service.
- To support clinical practitioners in direct patient contact, helping to achieve rehabilitative goals
- To provide an efficient and effective indirect clinical support to the therapy department
- To work within a team dedicated to high quality, effective patient care and maintain Trust policy on patient confidentiality
- To work according to the administrative processes in place to support the delivery of Trust and National targets
- To be able to assist therapists as necessary with the management of patients requiring more than one person. This may require the use of moderate physical effort. To carry out in-direct clinical tasks as required by the department e.g. appointment administration, direct patient/family telephone communication, maintaining department logs.
- To be able to work with patients with indirect supervision from the physiotherapy team
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
Job description
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To arrange appropriate appointments by person, telephone or letter and co-ordinate specialist requests liaising with clinicians and administrative teams.
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To deal proactively and efficiently with telephone enquiries from patients, carers and other service users professionally, ensuring, where possible, that the callers needs are met or they are transferred to the most appropriate person.
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Work flexibly within the team, providing support to professional colleagues and the multidisciplinary team and provide cover for other areas within paediatrics during annual leave, busy periods and where there is an imbalance of work.
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To carry out data collection as required by the therapy team, including entering data onto the computer data collection system.
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To help maintain a clean and safe working environment.
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To attend all mandatory training as required by the Trust particularly Fire, Manual Handling, Basic Life Support and complete Information Governance training on-line
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Responsibilities
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To maintain good working relationships with the multi-disciplinary teams in the outpatient department and other colleagues within the Childrens therapy team
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To ensure effective communication and documentation with the therapy team, other health professional and patients/parents/guardians.
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To participate in the departmental induction and training of new or temporary staff and continued training of existing staff.
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Attend all statutory training for Health & Safety, and attend training sessions and meeting which are appropriate to the post.
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To ensure that Trust Data Quality procedures are adhered to at all times.
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To participate in meeting infection control standards of equipment used by Childrens Therapy team.
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To undertake any other activities as required by the Therapies team.
Communication
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To be able to communicate effectively with the wider multidisciplinary team, attending meetings and providing handover and feedback as necessary.
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To communicate effectively and sensitively to patients and their families/ guardians face to face and via telephone.
To be able to use email and telephone to contact patients/ parents/ guardians
Job description
Job responsibilities
Job description
-
To arrange appropriate appointments by person, telephone or letter and co-ordinate specialist requests liaising with clinicians and administrative teams.
-
To deal proactively and efficiently with telephone enquiries from patients, carers and other service users professionally, ensuring, where possible, that the callers needs are met or they are transferred to the most appropriate person.
-
Work flexibly within the team, providing support to professional colleagues and the multidisciplinary team and provide cover for other areas within paediatrics during annual leave, busy periods and where there is an imbalance of work.
-
To carry out data collection as required by the therapy team, including entering data onto the computer data collection system.
-
To help maintain a clean and safe working environment.
-
To attend all mandatory training as required by the Trust particularly Fire, Manual Handling, Basic Life Support and complete Information Governance training on-line
-
Responsibilities
-
To maintain good working relationships with the multi-disciplinary teams in the outpatient department and other colleagues within the Childrens therapy team
-
To ensure effective communication and documentation with the therapy team, other health professional and patients/parents/guardians.
-
To participate in the departmental induction and training of new or temporary staff and continued training of existing staff.
-
Attend all statutory training for Health & Safety, and attend training sessions and meeting which are appropriate to the post.
-
To ensure that Trust Data Quality procedures are adhered to at all times.
-
To participate in meeting infection control standards of equipment used by Childrens Therapy team.
-
To undertake any other activities as required by the Therapies team.
Communication
-
To be able to communicate effectively with the wider multidisciplinary team, attending meetings and providing handover and feedback as necessary.
-
To communicate effectively and sensitively to patients and their families/ guardians face to face and via telephone.
To be able to use email and telephone to contact patients/ parents/ guardians
Person Specification
Essential
Essential
- Experience of operating administrative and IT systems and procedures
Essential
Essential
- GCSE or equivalent passes in English Language and Maths
- Experience of operating administrative and IT systems and procedures
- Experience working with patients/those with a health need
- Knowledge of office and IT systems.
- Articulate - required to liaise effectively with patients and all staff groups.
- Able to respond professionally and courteously
- Good organisational skills and an ability to prioritise own workload
Desirable
- To be fun and approachable to help engage children in therapeutic activities
- Ability to take initiative when appropriate.
- Good telephone manner and ability to communicate effectively at all levels
- Flexible and adaptable Enthusiastic People-centred approach Conscientious Honest and reliable
Shortlisting
Essential
- Previous experience of patient care
Person Specification
Essential
Essential
- Experience of operating administrative and IT systems and procedures
Essential
Essential
- GCSE or equivalent passes in English Language and Maths
- Experience of operating administrative and IT systems and procedures
- Experience working with patients/those with a health need
- Knowledge of office and IT systems.
- Articulate - required to liaise effectively with patients and all staff groups.
- Able to respond professionally and courteously
- Good organisational skills and an ability to prioritise own workload
Desirable
- To be fun and approachable to help engage children in therapeutic activities
- Ability to take initiative when appropriate.
- Good telephone manner and ability to communicate effectively at all levels
- Flexible and adaptable Enthusiastic People-centred approach Conscientious Honest and reliable
Shortlisting
Essential
- Previous experience of patient care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
