Ward Clerk

Job summary

To provide comprehensive and confidential administrative and clerical support to the ward team in accordance with the departmental and Trust standards. To keep a well organised ward and ensure all relevant systems and processes are kept up to date to ensure smooth patient care from admission to discharge. To provide support and guidance to all colleagues internally and externally in and professional and informed manner.

Main duties of the job

Act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries, including those relating to admission, discharge, visiting times, claiming expenses, accommodation, insurance and parking.? Assist patients who may wish to claim expenses.? Print off theatre lists and maintain ward diaries? Book and track medical records. Maintaining an organised and up-to-date filing system of notes using the ward trolley, ensuring that all medical records are in order before leaving the ward.? Liaise with other departments/hospitals to obtain medical records for authorised users. File reports in the medical record.? Undertake other admin duties including managing post filing, photocopying and ordering or stationary to ensure the smooth running of the ward.? Maintain adequate stocks of stationary? Collect personal and confidential information from patients or relatives in order to complete the admissions process, including assignment to correct consultant, and ensure patient admissions, attendances, discharges and transfers are recorded in a timely manner on the patient administration system. Ensure adherence with the Data Protection Act and Trust procedures in respect of the patient record.? To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Churchill Hospital

Oxford

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Churchill Hospital

Oxford

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

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