Oxford University Hospitals NHS Foundation Trust

Private Patient Operational Team Leader

The closing date is 08 February 2026

Job summary

The Commercial Directorate has an exciting opportunity for a full time Operational Team Leader role for the Private Patient Services based across our main sites . This is a great development opportunity if you are looking to develop your career further within an NHS organisation and specifically within the private patient field. The role is hugely varied and offers a focus on team development, advanced patient co-ordination in a business environment that provides income to reinvest into the NHS.

The Trust is committed to exploring and building commercial opportunities that will generate additional financial and non-financial value to support the delivery of NHS services and build on our key strengths in patient care, research, and education. This role helps the trust to achieve this.

The Private Patient Operational team are based within offices at the JR, Churchill and NOC.

Main duties of the job

The post holder will be a highly motivated and experienced individual in the service sector, ideally with past knowledge about the private practice business or with a specific enthusiasm to learn. You will possess team management experience, an enthusiasm to provide a great service to patients and clinical teams, as well as an excellent attention to detail.

The post holder will manage the team of Private Patient Co-Ordinators to achieve high standards of patient bookings, as well as collect upfront payments and ensuring complete authorisation for all private episodes of care. You will co-ordinate the patient episodes with the divisional teams to ensure all activity goes to plan efficiently and effectively. You will liaise with consultants and clinical teams to enable simple and effective processes for enabling private care.

You will work with the Private Patient Finance Team Leader and team to co-ordinate effective billing processes and handle patient and staff queries.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Date posted

29 January 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-CORP-7068948-B5

Job locations

John Radcliffe Hospital

Headley Way, Headington

Oxford

OX3 9DU

Job description

Job responsibilities

OVERALL OBJECTIVES

Be responsible for a team of private patient co-ordinators that enable highly effective and accurate bookings processes for all private patient episodes undertaken at the trust.
Effectively and efficiently manage the customer relationship in respect of the Trusts Private Patient business. This includes patients, consultants and all divisional staff.
Be responsible for managing the patient experience of private healthcare in the Trust.
Simplify and improve access to private patient services for the patient and the consultant.
To ensure all insured episodes are fully authorised to ensure you are managing the financial risk to the trust.
Be responsible for enabling upfront deposits where possible.

Please see attached job description for full details of the role and the person specification.

Job description

Job responsibilities

OVERALL OBJECTIVES

Be responsible for a team of private patient co-ordinators that enable highly effective and accurate bookings processes for all private patient episodes undertaken at the trust.
Effectively and efficiently manage the customer relationship in respect of the Trusts Private Patient business. This includes patients, consultants and all divisional staff.
Be responsible for managing the patient experience of private healthcare in the Trust.
Simplify and improve access to private patient services for the patient and the consultant.
To ensure all insured episodes are fully authorised to ensure you are managing the financial risk to the trust.
Be responsible for enabling upfront deposits where possible.

Please see attached job description for full details of the role and the person specification.

Person Specification

Qualifications and Experience

Essential

Experience of Team Management
Experience of Performance Management
Experience of customer care roles
Demonstrates flexibility in approach and attitude
Experience in busy operational roles requiring prioritisation skills.

Desirable

Experience in an NHS private patient business
Experience of Compucare
Proven IT capability

Person Specification

Qualifications and Experience

Essential

Experience of Team Management
Experience of Performance Management
Experience of customer care roles
Demonstrates flexibility in approach and attitude
Experience in busy operational roles requiring prioritisation skills.

Desirable

Experience in an NHS private patient business
Experience of Compucare
Proven IT capability

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way, Headington

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way, Headington

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)