Job summary
We are seeking an organised, self-motivated and approachable individual, who enjoys working in a challenging and busy environment, to join our friendly team in Respiratory as admin and clerical staff for a busy Outpatient department.
The successful candidate will play a vital role in supporting the administration function of the service, supporting clinicians to deliver high quality patient care.
You will be responsible for managing all elements of the patient pathway in line with the Trust's Elective Access Policy. You will become familiar with different outpatient pathways and referral to treatment (RTT) status codes. You will work within the wider administrative team to proactively contribute to the ongoing development and improvement of the service.
We are looking for somebody with good interpersonal skills in oral and written communication, who is able to communicate in a professional manner across a range of services and professionals. Applicants should have a flexible approach to work, be able to work as part of the wider administrative team. You will be required to work independently and need to use your own initiative and should be confident using a computer.
You will develop interchangeable skills in a busy and friendly department with lots of exciting career development opportunities.
Main duties of the job
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department.
This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description
Job responsibilities
- Provide primary administrative support to all clinical staff, Primarily consultants and all patients under their care, Correspondence support and other administration duties as required.
- Act as a first point of contact on the telephone and by email for patients, relatives, GPS and any other relevant agencies, answering or re-directing queries from elsewhere in the trust.
- Ensure all relevant patient information, including the referral ,diagnostic results and other relevant correspondence is available is a timely manner.
- Work closely with the wider administrative team and clinical staff to ensure patients are seen within the local and national access targets, expediting appointments and procedures as required, Assist the team leasers with managing patient tracking list (PTL) by monitoring all elements of the patient pathway, Including diagnostic investigation, correcting data quality issues and escalate any patients who cannot be seen within the relevant Elective Access targets.
- Ensure all clinic letters are finalised and sent out in a timely manner.
Job description
Job responsibilities
- Provide primary administrative support to all clinical staff, Primarily consultants and all patients under their care, Correspondence support and other administration duties as required.
- Act as a first point of contact on the telephone and by email for patients, relatives, GPS and any other relevant agencies, answering or re-directing queries from elsewhere in the trust.
- Ensure all relevant patient information, including the referral ,diagnostic results and other relevant correspondence is available is a timely manner.
- Work closely with the wider administrative team and clinical staff to ensure patients are seen within the local and national access targets, expediting appointments and procedures as required, Assist the team leasers with managing patient tracking list (PTL) by monitoring all elements of the patient pathway, Including diagnostic investigation, correcting data quality issues and escalate any patients who cannot be seen within the relevant Elective Access targets.
- Ensure all clinic letters are finalised and sent out in a timely manner.
Person Specification
Essential / Desirable
Essential
- At least 5 GCSE's
- Excellent communication skills both written and verbal
- Experience working with the public in a professional setting
- Good level of IT skills
- Administration experience
Desirable
- Competent user of Electronic patient record system (EPR)
- Experience working with sensitive data
- Flexible positive and professional attitude , keen to learn and progress within the role
Person Specification
Essential / Desirable
Essential
- At least 5 GCSE's
- Excellent communication skills both written and verbal
- Experience working with the public in a professional setting
- Good level of IT skills
- Administration experience
Desirable
- Competent user of Electronic patient record system (EPR)
- Experience working with sensitive data
- Flexible positive and professional attitude , keen to learn and progress within the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Respiratory Outpatients , Churchill Hospital
Old Road
Headington, Oxford
OX3 7LE
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)
