Oxford University Hospitals NHS Foundation Trust

Receptionist - Band 2/3 Link Grade

The closing date is 09 November 2025

Job summary

Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!

Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.

Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.

Main duties of the job

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

This week are currently recruiting for the following Bands 2-3 roles across the organisation:

Receptionist - Band 2/3 Link Grade , 22.5 hours per week, Permanent, Churchill Hospital

When applying please:

Include as much detail as possible in the application inc. qualifications, roles and responsibilities
Include a supporting statement and showcase your skills and experience
Specify if you have a strong desire to work in a certain department or role type
Let us know if you want full time or part time work

Shortlisting will be carried out on: W/C 27th October 2025

The interview date for successful candidates will be: W/C 3rd November 2025

If you are ready to make a meaningful difference in the lives of our patients and be part of a dynamic healthcare team, we would love to hear from you! Apply now to support our clinical areas and embark on a rewarding journey in the Trust.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Date posted

31 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

321-NOTSS-7250157-B2_EXT

Job locations

Blenheim Head and Neck Out-Patients

Churchill Hospital

Oxford

OX3 7LE

Job description

Job responsibilities

To Provide a Professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy in Data Quality.
To Greet Patients and Visitors at reception in a helpful , polite and efficient manner.
Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust Policies for data protection and patient confidentiality.
Register patient's attendance on EPR in real-time.
Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when supporting anxious patent's and their relatives.
Adhere to all of the Trusts Policies and Procedures.
To Book follow-up appointments accurately ensuring the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.

Job description

Job responsibilities

To Provide a Professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy in Data Quality.
To Greet Patients and Visitors at reception in a helpful , polite and efficient manner.
Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust Policies for data protection and patient confidentiality.
Register patient's attendance on EPR in real-time.
Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when supporting anxious patent's and their relatives.
Adhere to all of the Trusts Policies and Procedures.
To Book follow-up appointments accurately ensuring the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.

Person Specification

Education and Professional Qualifications

Essential

Good basic education qualifications ( 5 or more GCSE's including English and Maths Grade C or above) or equivalent qualifications

Desirable

IT Qualifications, EPR trained (training available)

Experience and Skills

Essential

Administration experience
Ability to prioritise
Ability to work independently and as a team member
Competent computer skills

Desirable

NHS Experience
Previous experience in a similar role

Specific Aptitude and Abilities

Essential

Alphabetic and numeric filing skills
Ability to plan and coordinate work within an area of responsibility
Reliable and organised paying attention to detail
Ability to work under pressure.

Interpersonal Skills/Communication Skills

Essential

Good level of communication and interpersonal skills
Organised, logical and flexible approach towards the role
Excellent telephone manner

Desirable

Evidence of interaction with a wide range of people

Person Specification

Education and Professional Qualifications

Essential

Good basic education qualifications ( 5 or more GCSE's including English and Maths Grade C or above) or equivalent qualifications

Desirable

IT Qualifications, EPR trained (training available)

Experience and Skills

Essential

Administration experience
Ability to prioritise
Ability to work independently and as a team member
Competent computer skills

Desirable

NHS Experience
Previous experience in a similar role

Specific Aptitude and Abilities

Essential

Alphabetic and numeric filing skills
Ability to plan and coordinate work within an area of responsibility
Reliable and organised paying attention to detail
Ability to work under pressure.

Interpersonal Skills/Communication Skills

Essential

Good level of communication and interpersonal skills
Organised, logical and flexible approach towards the role
Excellent telephone manner

Desirable

Evidence of interaction with a wide range of people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Blenheim Head and Neck Out-Patients

Churchill Hospital

Oxford

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Blenheim Head and Neck Out-Patients

Churchill Hospital

Oxford

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)