Oxford University Hospitals NHS Foundation Trust

Specialist Optometrist dedicated to Telephone Triage

The closing date is 18 September 2025

Job summary

This is fixed term post and the successful candidate would need to be familiar with the following IT systems that are used to provide the service: Medisoft/MediSIGHT, Netcall Liberty Converse, Cerner Millenium EPR, Microsoft Teams and 365. A familiarity of Oxfordshire MECS service is also required.

Main duties of the job

To work closely within the eye casualty team to deliver a comprehensive telephone triage service to highest standards of quality and care and making autonomous decisions using clinical and diagnostic ophthalmic knowledge and experience.

To work within your level of competency and within eye hospital guidelines seeking advice from and senior colleagues, as required, for safe practice.

To utilise a range of IT systems to access phone line, multiple electronic patient records systems and record relevant findings and triage outcome management plans.

Liaise with community optometry colleagues, GPs, ophthalmologist and other professional groups, as needed, on case by case basis.

To work efficiently to maximise the number of calls actioned each session.

To undertake administrative duties as agreed by Line Manager relevant to Telephone triage role.

To participate in and contribute as required to teaching and training relating to role.

Undertake clinical audit as required.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Date posted

11 September 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year PA pro rota

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

321-NOTSS-7338455-B7

Job locations

Oxford Eye Hospital

John Radcliffe Hospital Headley Way, oxford

Oxford

OX3 9DU

Job description

Job responsibilities

To work closely within the eye casualty team to deliver a comprehensive telephone triage service to highest standards of quality and care and making autonomous decisions using clinical and diagnostic ophthalmic knowledge and experience.

To work within your level of competency and within eye hospital guidelines seeking advice from and senior colleagues, as required, for safe practice.

To utilise a range of IT systems to access phone line, multiple electronic patient records systems and record relevant findings and triage outcome management plans.

Liaise with community optometry colleagues, GPs, ophthalmologist and other professional groups, as needed, on case by case basis.

To work efficiently to maximise the number of calls actioned each session.

To undertake administrative duties as agreed by Line Manager relevant to Telephone triage role.

To participate in and contribute as required to teaching and training relating to role.

Undertake clinical audit as required.

Job description

Job responsibilities

To work closely within the eye casualty team to deliver a comprehensive telephone triage service to highest standards of quality and care and making autonomous decisions using clinical and diagnostic ophthalmic knowledge and experience.

To work within your level of competency and within eye hospital guidelines seeking advice from and senior colleagues, as required, for safe practice.

To utilise a range of IT systems to access phone line, multiple electronic patient records systems and record relevant findings and triage outcome management plans.

Liaise with community optometry colleagues, GPs, ophthalmologist and other professional groups, as needed, on case by case basis.

To work efficiently to maximise the number of calls actioned each session.

To undertake administrative duties as agreed by Line Manager relevant to Telephone triage role.

To participate in and contribute as required to teaching and training relating to role.

Undertake clinical audit as required.

Person Specification

form and interview

Essential

ability to manage EED patients via telephone consultation
Evidence of working autonomously in this role

Desirable

post graduate qualifications in related field

Person Specification

form and interview

Essential

ability to manage EED patients via telephone consultation
Evidence of working autonomously in this role

Desirable

post graduate qualifications in related field

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Oxford Eye Hospital

John Radcliffe Hospital Headley Way, oxford

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Oxford Eye Hospital

John Radcliffe Hospital Headley Way, oxford

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)