Job summary
Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!
Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.
Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.
Main duties of the job
An exciting opportunity has arisen for an enthusiastic and motivated individual to become part of a friendly team of ward clerks based within the Surgical Emergency Unit(SEU).
The successful applicant will be asked to work within the SEU Triage assessment area, where 24/7 ward clerk cover is provided so the post holder will be asked to work day and night shifts, weekdays and weekends, as part of the administration team to ensure the smooth running of SEU Triage.
The post holder will provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital, be able to accurately record and input data into the Trust's EPR system in a timely manner and file departmental records containing sensitive patient information while maintaining patient confidentiality at all times.
You should enjoy communicating with a wide range of people, be highly organised and have a flexible approach to work. Attention to detail and good keyboarding skills are essential.
As a new member of the team, we offer a supernumerary period of training to help you settle in. We are committed to staff development and we will help you develop your skills for the role, as required.
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.
Main responsibilities
- To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner
- To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
- Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed
- To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team
- Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU Triage reception area or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit.
- To accurately record and input information into the Trusts EPR system in a timely manner
- To collect and accurately input information into the SEU database
- To complete the admissions process within SEU Triage, printing labels and wristbands for all patients
- Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines
- To ensure the tracking and requesting of medical notes for SEU patients
- File departmental records and organise the culling of filed notes in accordance with Trust guidelines
- To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred
- Photocopying and other general office procedures
- To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust
- To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team
- To understand own role and involvement in a Major Incident
- To contribute to own personal development, through attendance at mandatory training and annual appraisal
- To participate in the induction and training of new members of staff within the team
Job description
Job responsibilities
The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.
Main responsibilities
- To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner
- To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
- Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed
- To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team
- Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU Triage reception area or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit.
- To accurately record and input information into the Trusts EPR system in a timely manner
- To collect and accurately input information into the SEU database
- To complete the admissions process within SEU Triage, printing labels and wristbands for all patients
- Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines
- To ensure the tracking and requesting of medical notes for SEU patients
- File departmental records and organise the culling of filed notes in accordance with Trust guidelines
- To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred
- Photocopying and other general office procedures
- To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust
- To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team
- To understand own role and involvement in a Major Incident
- To contribute to own personal development, through attendance at mandatory training and annual appraisal
- To participate in the induction and training of new members of staff within the team
Person Specification
Shortlisting criteria
Essential
- Education - Good general level of education, GCSE or equivalent in English
- Good IT skills
- NHS experience or experience in customer service environment
- Special skills - Analytical and judgement skills
- Attention to detail
- Excellent communication skills, ability to communicate effectively with individuals at all levels
- Excellent keyboard skills
- Ability to prioritise own workload and meet deadlines
- Ability to work effectively under pressure
- Able to work without supervision
- Willingness to attend further training as required
- Flexibility in approach to work and the changing needs of the service
Desirable
- Education - Recognised IT qualification
Person Specification
Shortlisting criteria
Essential
- Education - Good general level of education, GCSE or equivalent in English
- Good IT skills
- NHS experience or experience in customer service environment
- Special skills - Analytical and judgement skills
- Attention to detail
- Excellent communication skills, ability to communicate effectively with individuals at all levels
- Excellent keyboard skills
- Ability to prioritise own workload and meet deadlines
- Ability to work effectively under pressure
- Able to work without supervision
- Willingness to attend further training as required
- Flexibility in approach to work and the changing needs of the service
Desirable
- Education - Recognised IT qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
