Job summary
Are you looking for a career where you can really make a difference and at the same time learn valuable new skills? Our administrative staff provide essential support to the clinical teams striving to ensure the patients' experience is what we would expect for our own family and friends. We understand and value the contribution of administrative staff in our teams and we invest in training and development to make sure our staff are equipped with the right skills and knowledge.
We are looking for an enthusiastic and motivated individual to join our administrative teamwithin our Cancer Pharmacy Team. This pivotal role is key to ensuring that the correct chemotherapy drugs are available in time for the patient to receive chemotherapy treatment. You will need to possess good communication and interpersonal skills as an important element to this role is the liaison between pharmacists, clinicians and the drug suppliers. This busy role will require you to be highly organised, have attention to detail and possess the ability to work individually as well as part of a larger team. If you would like to make a positive contribution to a patient's care experience, then we would like to hear from you.
Main duties of the job
As a member of the Pharmacy team you will provide comprehensive administrative support using our software packages, EPR and ARIA, to ensure that our cancer patients are able to receive their chemotherapy on time.
You will liaise between clinicians and pharmacists ensuring that chemotherapy prescriptions have been updated and signed off in a timely manner.
You will participate in cover arrangements of any member of the team, for training, annual leave or sick leave, as required and possibly across sites.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description
Job responsibilities
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Use electronic software packages (eg ARIA, electronic patient records) to co-ordinate the screening and delivery of chemotherapy and support medications. Ensuring patients prescriptions are prescribed, screened, and either dispensed or sent to third party providers, within a timely manner and in line with patients treatment dates and department procedures.
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To respond to patients queries in a timely and professional manner and maintain composure at all times when dealing with emotionally distressed patients and their relatives.
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Be proactive in liaising with doctors and pharmacists, by communicating effectively to ensure that all chemotherapy is prescribed and screened within a timely manner and in line with department guidelines.
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Liaise daily with pharmacists, technician team and external chemotherapy providers to ensure efficient service delivery.
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Work with pharmacy, DTU staff and external providers to minimise wastage.
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Attend meetings as required to ensure awareness of any potential medications that need chasing up and following these up.
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Support Pharmacy with database input and with any audits that need to be undertaken.
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To have a clear understanding of our policies and procedures and to participate in the implementation of department policies and service development.
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To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.
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Maintain key links and good working relationships with all staff across sites and external providers.
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To participate in cover arrangements of Pharmacy Chemo Coordinator roles during leave/training etc and potentially work on another site. To participate in cover arrangements of the Cancer Pharmacy Assistant as appropriate.
Job description
Job responsibilities
-
Use electronic software packages (eg ARIA, electronic patient records) to co-ordinate the screening and delivery of chemotherapy and support medications. Ensuring patients prescriptions are prescribed, screened, and either dispensed or sent to third party providers, within a timely manner and in line with patients treatment dates and department procedures.
-
To respond to patients queries in a timely and professional manner and maintain composure at all times when dealing with emotionally distressed patients and their relatives.
-
Be proactive in liaising with doctors and pharmacists, by communicating effectively to ensure that all chemotherapy is prescribed and screened within a timely manner and in line with department guidelines.
-
Liaise daily with pharmacists, technician team and external chemotherapy providers to ensure efficient service delivery.
-
Work with pharmacy, DTU staff and external providers to minimise wastage.
-
Attend meetings as required to ensure awareness of any potential medications that need chasing up and following these up.
-
Support Pharmacy with database input and with any audits that need to be undertaken.
-
To have a clear understanding of our policies and procedures and to participate in the implementation of department policies and service development.
-
To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.
-
Maintain key links and good working relationships with all staff across sites and external providers.
-
To participate in cover arrangements of Pharmacy Chemo Coordinator roles during leave/training etc and potentially work on another site. To participate in cover arrangements of the Cancer Pharmacy Assistant as appropriate.
Person Specification
Qualifications
Essential
- Good general level of education (e.g. 5 GCSEs grade C or above or equivalent)
Desirable
Experience
Essential
- Previous experience of working with the public
Desirable
- Previous experience within the NHS/public sector
- Knowledge of medical terminology
Personal Skills
Essential
- Excellent communication skills both written and verbal
- Excellent interpersonal skills
- Ability to communicate effectively with individuals at all levels
- Ability to prioritise
- Able to demonstrate initiative
- Ability to cope effectively under pressure
- Accurate attention to detail
- Ability to work to tight deadlines and prioritise own workload
- Flexible approach
- Excellent telephone manner
Desirable
Technical Skills
Essential
- Computer literate and proficient in use of Microsoft Office package
- Ability to work independently, but also as a member of a team
Behavioural Skills
Essential
- Aligned to the Trust values
- Conducts themselves in a professional manner at all times
- Positive attitude to all tasks and stakeholders
Person Specification
Qualifications
Essential
- Good general level of education (e.g. 5 GCSEs grade C or above or equivalent)
Desirable
Experience
Essential
- Previous experience of working with the public
Desirable
- Previous experience within the NHS/public sector
- Knowledge of medical terminology
Personal Skills
Essential
- Excellent communication skills both written and verbal
- Excellent interpersonal skills
- Ability to communicate effectively with individuals at all levels
- Ability to prioritise
- Able to demonstrate initiative
- Ability to cope effectively under pressure
- Accurate attention to detail
- Ability to work to tight deadlines and prioritise own workload
- Flexible approach
- Excellent telephone manner
Desirable
Technical Skills
Essential
- Computer literate and proficient in use of Microsoft Office package
- Ability to work independently, but also as a member of a team
Behavioural Skills
Essential
- Aligned to the Trust values
- Conducts themselves in a professional manner at all times
- Positive attitude to all tasks and stakeholders
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
