Job summary
We are #OneTeamOneOUH
Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!
Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.
Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.
Main duties of the job
Centralised Recruitment:
We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.
This week are currently recruiting for the following Bands 4 and 5 role across the organisation:
- Flow Co-ordinator - 37.5 hours per week - John Radcliffe Hospital
The post holder will lead on providing a single point of access for bed booking and escalation of issues relating to delayed admissions and discharges within the MRC directorate. The post holder will maintain efficient administration services and information support to the clinical teams within Operational Services and MRC.
This is a complex multifunctional administration role, utilising information from clinical systems, ambulance systems and outpatient/ambulatory patient lists. The post holder will provide information to healthcare professionals to inform the delivery of urgent care treatment options, and support the streamlining of patients onto appropriate pathways of care.
Please note this vacancy may close early if there are sufficient applications.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Job description
Job responsibilities
This role requires effective time management, negotiation and problem solving skills. The post holder must have strong communication skills and be competent in building strong relationships to assist with efficient working across the directorate. The post holder must be confident and adaptable in their approach to different individuals and situations, adapting their approach as necessary to resolve any issues by using tact, diplomacy and compassion. The ability to work in a busy environment, in complex and challenging situations and build personal resilience will be key in this role, due to the increasing pressures on urgent care services.
The post holder will work with all members of the Operational team, and should assist in raising the profile of the service and working with specialties across the Trust.
Duties:
- Work with Ward Clerks and Discharge Co-ordinators to provide guidance and advice with regards to patient flow and the associated administrative processes.
- To function as part of a multidisciplinary team to facilitate timely transfers and discharges.
- Escalate service needs and increased capacity management requirements to Operational Services and MRC silver.
- Maintain effective work systems, ensuring that all correspondence and documentation is dealt with in a timely and professional manner, and meets audit requirements.
- The ability to work without direct supervision and use own initiative to troubleshoot problems
- To maintain patient confidentiality at all times and abide by the data protection act
- To provide excellent customer service to all individuals accessing the MRC services.
- Collate and distribute demand and capacity information and statistics regularly throughout the day so that individuals and teams receive accurate, up to date information to inform their decision making.
- To closely monitor internal patient flow delays and work with clinical teams to problem solve these issues.
- To liaise with ITU to support the step-down of patients from ITU back into the MRC, working in conjunction with designated silver.
- To provide regular updates of demand coming from the Emergency Department, Emergency Assessment Units and Ambulatory Assessment Unit, monitoring surges in activity and identifying potential issues in a timely manner.
- To support the implementation of the Operational Bed Booking policy, supporting the flow of patients in order to minimise ED waiting times.
- To provide regular updates on the capacity across the MRC wards to the Operational team who support he wider Trust in managing flow.
- To carry out regular walk arounds of the MRC wards to understand their demands on capacity and flow. Updating the confirmed and predicted discharges as appropriate.
- To provide Bed booking from EAU to the Medical wards, ensuring patients are moved to appropriate beds in a timely manner.
- To work closely with EMED and provide provides to ensure patient transport is available in a timely manner to support discharges and transfer of patient between sites.
- To support the repatriation of patients process and liaising with bed management teams in neighbouring trusts.
- To coordinate and allocate transport requests for Ops crews to support timely discharges working with the trust guidance and transport booking policy.
Job description
Job responsibilities
This role requires effective time management, negotiation and problem solving skills. The post holder must have strong communication skills and be competent in building strong relationships to assist with efficient working across the directorate. The post holder must be confident and adaptable in their approach to different individuals and situations, adapting their approach as necessary to resolve any issues by using tact, diplomacy and compassion. The ability to work in a busy environment, in complex and challenging situations and build personal resilience will be key in this role, due to the increasing pressures on urgent care services.
The post holder will work with all members of the Operational team, and should assist in raising the profile of the service and working with specialties across the Trust.
Duties:
- Work with Ward Clerks and Discharge Co-ordinators to provide guidance and advice with regards to patient flow and the associated administrative processes.
- To function as part of a multidisciplinary team to facilitate timely transfers and discharges.
- Escalate service needs and increased capacity management requirements to Operational Services and MRC silver.
- Maintain effective work systems, ensuring that all correspondence and documentation is dealt with in a timely and professional manner, and meets audit requirements.
- The ability to work without direct supervision and use own initiative to troubleshoot problems
- To maintain patient confidentiality at all times and abide by the data protection act
- To provide excellent customer service to all individuals accessing the MRC services.
- Collate and distribute demand and capacity information and statistics regularly throughout the day so that individuals and teams receive accurate, up to date information to inform their decision making.
- To closely monitor internal patient flow delays and work with clinical teams to problem solve these issues.
- To liaise with ITU to support the step-down of patients from ITU back into the MRC, working in conjunction with designated silver.
- To provide regular updates of demand coming from the Emergency Department, Emergency Assessment Units and Ambulatory Assessment Unit, monitoring surges in activity and identifying potential issues in a timely manner.
- To support the implementation of the Operational Bed Booking policy, supporting the flow of patients in order to minimise ED waiting times.
- To provide regular updates on the capacity across the MRC wards to the Operational team who support he wider Trust in managing flow.
- To carry out regular walk arounds of the MRC wards to understand their demands on capacity and flow. Updating the confirmed and predicted discharges as appropriate.
- To provide Bed booking from EAU to the Medical wards, ensuring patients are moved to appropriate beds in a timely manner.
- To work closely with EMED and provide provides to ensure patient transport is available in a timely manner to support discharges and transfer of patient between sites.
- To support the repatriation of patients process and liaising with bed management teams in neighbouring trusts.
- To coordinate and allocate transport requests for Ops crews to support timely discharges working with the trust guidance and transport booking policy.
Person Specification
Experience and Skills
Essential
- Relevant experience in a similar role involving complex planning
- Effective time management, negotiation and problem solving skills
- Proven ability to deliver a high standard of service to patients
- Ability to prioritise and work under own initiative
Desirable
- Systems experience of EPR, CapMan
- Has a responsive, solution focused approach to resolving issues
Person Specification
Experience and Skills
Essential
- Relevant experience in a similar role involving complex planning
- Effective time management, negotiation and problem solving skills
- Proven ability to deliver a high standard of service to patients
- Ability to prioritise and work under own initiative
Desirable
- Systems experience of EPR, CapMan
- Has a responsive, solution focused approach to resolving issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
