Job summary
Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!
Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.
Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.
Main duties of the job
Centralised Recruitment:
We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.
This week are currently recruiting for the following Band 3 roles across the organisation:
- Outpatient Administrator - John Radcliffe Hospital - 37.5 hours per week - Permanent
When applying please:
- Include as much detail as possible in the application inc. qualifications, roles and responsibilities
- Include a supporting statement and showcase your skills and experience
- Specify if you have a strong desire to work in a certain department or role type
- Let us know if you want full time or part time work
Shortlisting will be carried out on: W/C 28 July 2025
The interview date for successful candidates will be: W/C 4th August 2025
Together, we can add invaluable support to our patients and their families, ensuring they receive the best care possible.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description
Job responsibilities
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Trust Elective Access policy and Trust 62-Targets.
Duties:
- Monitor urgent investigation requests to ensure they are processed appropriately.
- To assist the Patient Pathway Team Leader and the Patient Pathway Manager with the management of the Diagnostic Patient Tracking List (PTL).
- Liaise with Inpatient Waiting List, Outpatient Booking and Cancer Access Teams to monitor the 18 week RTT pathway and Cancer Access Standards.
- Working with the Service Manager and supported by the Patient Pathway Manager, be responsible for monitoring the 18 week pathway and Cancer targets for patients awaiting treatment.
- To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
- Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes on EPR in either paper or electronic record systems.
- Follow the tracking procedure for the movement of all patient notes (Case Note Tracking).
- Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
- Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.
- Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.
Job description
Job responsibilities
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Trust Elective Access policy and Trust 62-Targets.
Duties:
- Monitor urgent investigation requests to ensure they are processed appropriately.
- To assist the Patient Pathway Team Leader and the Patient Pathway Manager with the management of the Diagnostic Patient Tracking List (PTL).
- Liaise with Inpatient Waiting List, Outpatient Booking and Cancer Access Teams to monitor the 18 week RTT pathway and Cancer Access Standards.
- Working with the Service Manager and supported by the Patient Pathway Manager, be responsible for monitoring the 18 week pathway and Cancer targets for patients awaiting treatment.
- To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
- Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes on EPR in either paper or electronic record systems.
- Follow the tracking procedure for the movement of all patient notes (Case Note Tracking).
- Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
- Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.
- Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.
Person Specification
Experience & Skills
Essential
- MS office and applications (including Word, Excel and Outlook)
- Previous Administration experience
Desirable
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
Communication Skills
Essential
- Excellent customer care and communication
- Ability to adapt communication style as required
Person Specification
Experience & Skills
Essential
- MS office and applications (including Word, Excel and Outlook)
- Previous Administration experience
Desirable
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
Communication Skills
Essential
- Excellent customer care and communication
- Ability to adapt communication style as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Blenheim Head and Neck Unit
Blenheim Head and Neck Unit, Churchill Hospital
Oxford
OX3 7LE
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)
