Job summary
Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!
Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.
Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.
Main duties of the job
Centralised Recruitment:
We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.
This week are currently recruiting for the following Band 3 roles across the organisation:
- Assistant Pathway Co-ordinator (Oncology) - 22.5 hours per week - Permanent - The Churchill Hospital
When applying please:
- Include as much detail as possible in the application inc. qualifications, roles and responsibilities
- Include a supporting statement and showcase your skills and experience
- Specify if you have a strong desire to work in a certain department or role type
- Let us know if you want full time or part time work
Shortlisting will be carried out on: W/C 23 June 2025
The interview date for successful candidates will be: 01 July 2025
If you are ready to make a meaningful difference in the lives of our patients and be part of a dynamic healthcare team, we would love to hear from you! Apply now to support our clinical areas and embark on a rewarding journey in the Trust.
Together, we can add invaluable support to our patients and their families, ensuring they receive the best care possible.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description
Job responsibilities
We have an exciting opportunity to join our administrative team within the Cancer Directorate. You will need to be a good team player, highly organised and possess good interpersonal and communication skills.
Responsibilities include making appointments, dealing with queries from patients and liaising with the wider administrative team as well as clinicians. Whilst some NHS experience is an advantage, full training will be given with a dedicated team trainer and mentor. Once in the role we will give you every available opportunity to develop a wide range of skills that will equip you well if you wish to progress within the NHS and pursue future leadership and management roles.
Duties:
- Responsibility for the provision of a supporting role to the Pathway Coordinator to help ensure the efficient running of the service
- Implement policies and procedures to maintain efficient department/office and digital filing systems to facilitate the smooth running of the administrative services
- Use Voice recognition software to take responsibility for ensuring that letters for the specialty are sent out with the defined turnaround time, bring pro-active in ensuring that each clinic attendance has been documented.
- Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain the patient pathway.
- Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and uploading to correct software redirection of all investigation results as appropriate.
- Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients andensuring that all relevant information is available on the appropriate software prior to appointments.This may include providing reports, as and when necessary.
- Ensuring prompt location of paper records where required to enable the clinician to respond to correspondence/telephone calls received.
- Liaising with other departments as required.
- Liaising with pathway coordinators and team leader over any potential delays relating to issues with clinic letter turn around.
- Working independently making decisions within own role with minimum supervision
Job description
Job responsibilities
We have an exciting opportunity to join our administrative team within the Cancer Directorate. You will need to be a good team player, highly organised and possess good interpersonal and communication skills.
Responsibilities include making appointments, dealing with queries from patients and liaising with the wider administrative team as well as clinicians. Whilst some NHS experience is an advantage, full training will be given with a dedicated team trainer and mentor. Once in the role we will give you every available opportunity to develop a wide range of skills that will equip you well if you wish to progress within the NHS and pursue future leadership and management roles.
Duties:
- Responsibility for the provision of a supporting role to the Pathway Coordinator to help ensure the efficient running of the service
- Implement policies and procedures to maintain efficient department/office and digital filing systems to facilitate the smooth running of the administrative services
- Use Voice recognition software to take responsibility for ensuring that letters for the specialty are sent out with the defined turnaround time, bring pro-active in ensuring that each clinic attendance has been documented.
- Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain the patient pathway.
- Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and uploading to correct software redirection of all investigation results as appropriate.
- Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients andensuring that all relevant information is available on the appropriate software prior to appointments.This may include providing reports, as and when necessary.
- Ensuring prompt location of paper records where required to enable the clinician to respond to correspondence/telephone calls received.
- Liaising with other departments as required.
- Liaising with pathway coordinators and team leader over any potential delays relating to issues with clinic letter turn around.
- Working independently making decisions within own role with minimum supervision
Person Specification
Experience & Skills
Essential
- MS office and applications (including Word, Excel and Outlook)
- Previous Administration experience
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
Communication Skills
Essential
- Excellent customer care and communication
- Ability to adapt communication style as required
Person Specification
Experience & Skills
Essential
- MS office and applications (including Word, Excel and Outlook)
- Previous Administration experience
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
Communication Skills
Essential
- Excellent customer care and communication
- Ability to adapt communication style as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
