Job summary
We are #OneTeamOneOUH
Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!
Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.
Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.
Main duties of the job
Centralised Recruitment:
We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.
This week are currently recruiting for the following Band 3 roles across the organisation:
- Radiology Appointments Clerk - 22.5 hours per week, Permanent Contract, Location - Churchill Hospital
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
Our Radiology Appointment staff are the first point of contact for patients needing imaging investigations across Oxford University Hospitals NHS Foundation Trust. They are vital to ensure patients receive an excellent experience, one we would expect for our own family and friends.
This role offers variety and the opportunity to learn a wide range of skills that will equip you well as your career progresses.
We expect candidates to be motivated, hardworking and empathetic, with a positive and professional approach to providing excellent customer service.
Duties:
- Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the cancer and 6 week diagnostic DM01 pathways
- Ensure supporting information is available when appropriate and taking responsibility for actioning urgent items.
- Monitor urgent investigation requests to ensure they are processed appropriately.
- Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
- Maintain an accurate and current filing system, ensuring any relevant information is recorded in the radiology computer system (CRIS).
- Follow the tracking procedure for the movement of all patient notes. If notes are required.
- Update patient details on CRIS / EPR and other Trust and departmental record systems.
- Ensure patients that have not attended or cancelled their appointments are highlighted and rebooked in a timely manner.
- Request and coordinate patient notes from other hospitals and organisations, where the pathway requires further information.
- Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.
Job description
Job responsibilities
Our Radiology Appointment staff are the first point of contact for patients needing imaging investigations across Oxford University Hospitals NHS Foundation Trust. They are vital to ensure patients receive an excellent experience, one we would expect for our own family and friends.
This role offers variety and the opportunity to learn a wide range of skills that will equip you well as your career progresses.
We expect candidates to be motivated, hardworking and empathetic, with a positive and professional approach to providing excellent customer service.
Duties:
- Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the cancer and 6 week diagnostic DM01 pathways
- Ensure supporting information is available when appropriate and taking responsibility for actioning urgent items.
- Monitor urgent investigation requests to ensure they are processed appropriately.
- Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
- Maintain an accurate and current filing system, ensuring any relevant information is recorded in the radiology computer system (CRIS).
- Follow the tracking procedure for the movement of all patient notes. If notes are required.
- Update patient details on CRIS / EPR and other Trust and departmental record systems.
- Ensure patients that have not attended or cancelled their appointments are highlighted and rebooked in a timely manner.
- Request and coordinate patient notes from other hospitals and organisations, where the pathway requires further information.
- Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.
Person Specification
Essential
Essential
- Good educational background (GCSE pass - English and Maths)
- Computer Literate
- Customer service experience
- Appointment booking experience
Desirable
- CRIS/PACS experience
- Medical appointments experience
Person Specification
Essential
Essential
- Good educational background (GCSE pass - English and Maths)
- Computer Literate
- Customer service experience
- Appointment booking experience
Desirable
- CRIS/PACS experience
- Medical appointments experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
