Oxford University Hospitals NHS Foundation Trust

Healthcare support worker

The closing date is 03 July 2025

Job summary

A rewarding job and NO UNSOCIAL HOURS as a Nursing Assistant in ENT/Plastics Outpatients Department. Our department provides care and treatment to patients with Ear, Noseand Throat and Plastics Surgery conditions making it a very interesting, diverse and rewarding area to work in.

As a nursing assistant in the ENT/Plastics Outpatient Department, you will have a great opportunity to develop your knowledge and skills. We are a dynamic team, and you will have the opportunity to develop in your role to assist the Doctors and Nurses running clinics from Monday to Friday. Patients come to us for different reasons, we see them fortheir first consultation where they get their diagnosis and plan for treatment, pre-operatively to ensure that they are fit enough for surgery and after their operation for complex wound dressing changes following surgery.

We are looking for a confident, outgoing and kind individual to join our team who has the energy and commitment to provide great quality care and who interacts well with patients and colleagues, helping the service to run smoothly and our patients to have a positive experience of their time with us.

The department nursing assistants once properly trained, support our clinicians at our ENT peripheral clinics in Wantage, Brackley and Chipping Norton.

In return we will offer you training and development in skills such as taking bloods, doing ECGs, and patient observations such as blood pressure.

Main duties of the job

Ensure patients are supported compassionately during their time in the outpatient department and the wider hospital environment.

Assist registered nurses in effective running of outpatient clinics, including managing patient flow through the clinics.

Assist wider multi- disciplinary team in supporting patients, including speech and language therapists and dietitians.

Assist in clinics by chaperoning or supporting medical staff undertaking minor procedures.

Once trained complete patient obeservations including Temperature, Pulse, Respiration Rate, Blood Pressure, Weight.Undertake additional training to be able to undertake phlebotomy and ECG procedures.

Undertake training in tracheostomy awareness to increase awareness of tracheostomy patients and patients with altered airways.

Support the running of the pre- operative assessment clinics.Undertake 'in house' OUH decontamination training for the care of endoscopes used within the department.

Support patient dignity and comfort, e.g by escorting them to the toilet or by meeting their nutritional needs.Take an active role in ordering stock items for the department.

Ensure Infection Prevention Control methods are adhered to.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Details

Date posted

20 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £25,674 a year Per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-NOTSS-7086901-B2/3

Job locations

ENT/Plastics Outpatients Department

Headley way

Oxford

OX3 9DU


Job description

Job responsibilities

Ensure patients are supported compassionately during their time in the outpatient department and the wider hospital environment.

Assist registered nurses in effective running of outpatient clinics, including managing patient flow through the clinics.

Assist wider multi- disciplinary team in supporting patients, including speech and language therapists and dietitians.

Assist in clinics by chaperoning or supporting medical staff undertaking minor procedures.

Once trained complete patient obeservations including Temperature, Pulse, Respiration Rate, Blood Pressure, Weight. Undertake additional training to be able to undertake phlebotomy and ECG procedures.

Undertake training in tracheostomy awareness to increase awareness of tracheostomy patients and patients with altered airways.

Support the running of the pre- operative assessment clinics.Undertake in house OUH decontamination training for the care of endoscopes used within the department.

Support patient dignity and comfort, e.g by escorting them to the toilet or by meeting their nutritional needs.Take an active role in ordering stock items for the department.

Ensure Infection Prevention Control methods are adhered to.

Job description

Job responsibilities

Ensure patients are supported compassionately during their time in the outpatient department and the wider hospital environment.

Assist registered nurses in effective running of outpatient clinics, including managing patient flow through the clinics.

Assist wider multi- disciplinary team in supporting patients, including speech and language therapists and dietitians.

Assist in clinics by chaperoning or supporting medical staff undertaking minor procedures.

Once trained complete patient obeservations including Temperature, Pulse, Respiration Rate, Blood Pressure, Weight. Undertake additional training to be able to undertake phlebotomy and ECG procedures.

Undertake training in tracheostomy awareness to increase awareness of tracheostomy patients and patients with altered airways.

Support the running of the pre- operative assessment clinics.Undertake in house OUH decontamination training for the care of endoscopes used within the department.

Support patient dignity and comfort, e.g by escorting them to the toilet or by meeting their nutritional needs.Take an active role in ordering stock items for the department.

Ensure Infection Prevention Control methods are adhered to.

Person Specification

Education / Training

Essential

  • Good command of the English language and numerate

Special skills / aptitudes

Essential

  • Experience of working with general public
  • Evidence of working in a busy environment
  • Good interpersonal skills
  • An ability to deliver a high standard of care
  • Keen to develop professionally and personally
  • Able to work with supervision

Desirable

  • Previous experience in Health care
  • Experience of the NHS
  • Understanding of confidentiality
  • Understanding of nursing roles

Personal qualities

Essential

  • Evidence of Commitment to the Oxford University Hospitals Vision and Values
  • Able to communicate effectively at all levels
  • Team player
  • Effective organisational and time management skills
  • Able to motivate oneself and others
  • An ability to cope effectively under pressure and manage complex and challenging situations.
  • Ability to act on own initiative when required
Person Specification

Education / Training

Essential

  • Good command of the English language and numerate

Special skills / aptitudes

Essential

  • Experience of working with general public
  • Evidence of working in a busy environment
  • Good interpersonal skills
  • An ability to deliver a high standard of care
  • Keen to develop professionally and personally
  • Able to work with supervision

Desirable

  • Previous experience in Health care
  • Experience of the NHS
  • Understanding of confidentiality
  • Understanding of nursing roles

Personal qualities

Essential

  • Evidence of Commitment to the Oxford University Hospitals Vision and Values
  • Able to communicate effectively at all levels
  • Team player
  • Effective organisational and time management skills
  • Able to motivate oneself and others
  • An ability to cope effectively under pressure and manage complex and challenging situations.
  • Ability to act on own initiative when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

ENT/Plastics Outpatients Department

Headley way

Oxford

OX3 9DU


Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

ENT/Plastics Outpatients Department

Headley way

Oxford

OX3 9DU


Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Sister

Tania Perestrelo

Tania.Perestrelo@ouh.nhs.uk

01865231182

Details

Date posted

20 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £25,674 a year Per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-NOTSS-7086901-B2/3

Job locations

ENT/Plastics Outpatients Department

Headley way

Oxford

OX3 9DU


Supporting documents

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