Audiology Patient Pathway Administrator

Job summary

We are looking for an experienced administrator to play an important role in the administrative service for the Audiology Department at OUH, based at the John Radcliffe Hospital. The Audiology team provides high quality care for individuals of all ages with disorders of hearing and balance including an Auditory Implant Programme. The role includes co-ordination of patient waiting lists and staff rotas, responding to queries from patients and colleagues and providing reassurance when required. There will also be some PA support for senior clinical staff and some supervisory responsibility. This is a rewarding role where you will be in regular communication with clinical staff and patients. We are a close-knit team with a positive departmental culture and you will be working closely with both clinical and administrative colleagues.

Main duties of the job

Excellent communication both within and external to the organization is required including communication with service-users (usually to answer telephone queries from patients and families), and with clinical and non-clinical staff. You will be IT proficient, organised and reliable, with an eye for detail. A key relationship is with the Ear, Nose and Throat Department (ENT), and the post holder is required to liaise frequently with ENT administrative staff and managers.

This is a busy role and the ability to be flexible and prioritise tasks is a must. You will be a self-starter who shows initiative and is good at problem solving. You will have a positive approach to work, be a team-player and will be flexible depending on the demands of the service. Excellent attention to detail is a must.

Applicants are expected to have previous NHS or public sector administrative experience.

You will be based at the John Radcliffe Hospital in Oxford. Work occurs during office hours and a flexible working pattern will be considered. A limited amount of home-based working may be possible. We are happy to consider applicants who are interested in a part time role (minimum of 22.5hrs per week).

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

The Audiology Service is concerned with the diagnosis and management of hearing loss, tinnitus and balance problems in children and adults. The service sits within the Specialist Surgery Directorate and spans both adult and paediatric audiology as well as auditory implants. The audiology team consists of about 35 healthcare professionals (including Audiologists and Speech and Language Therapists as well as six administrative staff).

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

---