Oxford University Hospitals NHS Foundation Trust

MDA Coordinator/Patient Pathway Administrator

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Job summary

We are seeking to appoint aMDA Coordinator/Patient Pathway Administrator to join our Community Paediatric team at Oxford Children's Hospital.

The post will be based at John Radcliffe Hospitals as part of Oxford University Hospital.

This post is crucial to the ongoing development of the services and would suit a candidate who has excellent organisational and communication skills. You will be expected to liaise with staff and colleagues at all levels. You should have the ability to prioritise and manage your own workload to tight deadlines. You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment.

Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an advantage but not essential as training will be given.

This position requires the demonstration of strong organisational skills and the ability to work on your own initiative as well as being a team member. If you are self-motivated, enthusiastic and keen to join our team then we would encourage you to apply.

Working hours: Monday to Friday 09:00 to 17:00

Main duties of the job

Ensure that all referrals for the Multidisciplinary Assessment (MDA) are managed using the comprehensive departmental database to record all key information regarding forthcoming assessments and current waiting times.

Liaise closely with families to co-ordinate appointments, answer questions regarding the process and ensure that they are well supported in line with Trust values.

Liaise with a wide range to professionals from within the Trust and outside to ensure that assessments are completed with all key information collated and all key personal are aware of timings well in advance of appointments.

Link closely with the consultant lead for MDAs to consider any changes and developments necessary to the smooth and efficient running of the service.

Due to the specific needs of this client group and the demands on the professional team a flexible approach and good communication skills are essential.

Attend and organise weekly panels meetings ensuring meetings are recorded, take minutes and send out action points to relevant staff.

Work closely with the Child Protection and Adoption and Fostering coordinator offing support and cross cover when required.

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Date posted

19 December 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-NOTSS-6838439-B4

Job locations

JR/Oxford Children Hospitals

John Radcliffe, Headington,

Oxford

OX3 0AG

Job description

Job responsibilities

Provide primary administrative support to consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

Type Designated point of contact for the consultants and clinic teams, handling telephone enquiries from patients, carers, GPs and other service users, ensuring that the callers needs are met, or they are transferred to the most appropriate person.

Assisting distributing incoming post to consultants.

To take a lead role in the management of lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust Policies.

Taking appropriate actions to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion.

Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinicians and filing/redirection of all investigations results as appropriate.

Supporting the service to ensure compliance with 18-week referral to treatment (RTT) targets, intervening where necessary to expedite appointments and procedures to avoid breaches.

Job description

Job responsibilities

Assisting distributing incoming post to consultants.

To take a lead role in the management of lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust Policies.

Taking appropriate actions to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion.

Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinicians and filing/redirection of all investigations results as appropriate.

Supporting the service to ensure compliance with 18-week referral to treatment (RTT) targets, intervening where necessary to expedite appointments and procedures to avoid breaches.

Person Specification

Essential

GCSE or equivalent in English and Maths, grades A-C
Good knowledge of patient pathways/ understanding of patient priorities and performance targets
Experience of using a full range of IT systems including; Microsoft Office: Outlook, Word, Excel
Maintains high standards and quality of work
Organising, planning and prioritising skills
Accurate data entry, typing and checking skills

Desirable

Thorough knowledge of healthcare administrative systems and processes
EPR Experience
In-depth understanding of Medical Terminology
Effective minute taking

Person Specification

Essential

GCSE or equivalent in English and Maths, grades A-C
Good knowledge of patient pathways/ understanding of patient priorities and performance targets
Experience of using a full range of IT systems including; Microsoft Office: Outlook, Word, Excel
Maintains high standards and quality of work
Organising, planning and prioritising skills
Accurate data entry, typing and checking skills

Desirable

Thorough knowledge of healthcare administrative systems and processes
EPR Experience
In-depth understanding of Medical Terminology
Effective minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

JR/Oxford Children Hospitals

John Radcliffe, Headington,

Oxford

OX3 0AG

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

JR/Oxford Children Hospitals

John Radcliffe, Headington,

Oxford

OX3 0AG

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)