Oxford University Hospitals NHS Foundation Trust

Patient Pathway Administrator

This job is now closed

Job summary

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Trust Elective Access policy.

Main duties of the job

Provide primary administrative support to named Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and administrative duties as required.

Support patients under the Clinicians care by administering relevant diagnostic investigations and expediting in line with the 6 week diagnostic pathway and 18 week Referral to treatment (RTT) pathway.

Review clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. Produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery / decision.

To assist the Patient Pathway Team Leader and the Patient Pathway Manager with the management of the Diagnostic Patient Tracking List (PTL).

Liaise with Inpatient Waiting List, Outpatient Booking and Cancer Access Teams to monitor the 18 week RTT pathway and Cancer Access Standards. Scheduling in-patient encounters and out-patient clinic appointments as necessary.

Working with the Service Manager and all staff responsible for monitoring the 18 week pathway (RTT) and Cancer targets for patients awaiting treatment to ensure compliance, intervening where necessary to expedite appointments / surgery to avoid breaches.

Act on queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Date posted

06 November 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Compressed hours

Reference number

321-NOTSS-6517297-B4-A

Job locations

Churchill Hospital

Old Road

Headington

OX3 7LE

Job description

Job responsibilities

For further detailed job description and person specifications, please see the documents attached to this advert

Job description

Job responsibilities

For further detailed job description and person specifications, please see the documents attached to this advert

Person Specification

Qualifications

Essential

GCSE or equivalent in English and Maths, grades A-C
Good knowledge of patient pathways
Understanding of patient priorities and performance targets
Thorough knowledge of healthcare administrative systems and processes

Experience

Essential

Experience of using a full range of IT/Patient data systems including; Microsoft Office: Outlook, Word, Excel EPR/CRS
Previous experience within the NHS/public sector
In-depth understanding of Medical Terminology appropriate to specialism
Confidentiality and Data Protection Health and Safety Equality and Diversity

Desirable

An understanding of the Trust's Elective Access Policy
EPR Experience

Skills

Essential

Accurate data entry, typing and checking skills, Pays attention to detail
Manages and interprets data correctly to inform decision making
Maintains high standards and quality of work, Completes tasks on time (accurately and to a high quality)
Organising, planning and prioritising skills

Communication Skills

Essential

A good team worker, Makes a positive contribution to effective multi-disciplinary team working, Supports others in their work
Takes responsibility for own actions, behaviours and achievement of work objectives and goals
Excellent customer care and communication; Ability to speak clearly and concisely; Ability to communicate effectively with people from diverse backgrounds and Ability to adapt communication style as required
Effective complaints handling, Appropriate assertiveness skills, Basic conflict resolution skills

Desirable

Evidence of interacting with a wide range of people Presentable, smart appearance

Person Specification

Qualifications

Essential

GCSE or equivalent in English and Maths, grades A-C
Good knowledge of patient pathways
Understanding of patient priorities and performance targets
Thorough knowledge of healthcare administrative systems and processes

Experience

Essential

Experience of using a full range of IT/Patient data systems including; Microsoft Office: Outlook, Word, Excel EPR/CRS
Previous experience within the NHS/public sector
In-depth understanding of Medical Terminology appropriate to specialism
Confidentiality and Data Protection Health and Safety Equality and Diversity

Desirable

An understanding of the Trust's Elective Access Policy
EPR Experience

Skills

Essential

Accurate data entry, typing and checking skills, Pays attention to detail
Manages and interprets data correctly to inform decision making
Maintains high standards and quality of work, Completes tasks on time (accurately and to a high quality)
Organising, planning and prioritising skills

Communication Skills

Essential

A good team worker, Makes a positive contribution to effective multi-disciplinary team working, Supports others in their work
Takes responsibility for own actions, behaviours and achievement of work objectives and goals
Excellent customer care and communication; Ability to speak clearly and concisely; Ability to communicate effectively with people from diverse backgrounds and Ability to adapt communication style as required
Effective complaints handling, Appropriate assertiveness skills, Basic conflict resolution skills

Desirable

Evidence of interacting with a wide range of people Presentable, smart appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Churchill Hospital

Old Road

Headington

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Churchill Hospital

Old Road

Headington

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)