Job summary
Vacancies have arisen within the Medical Unit at the Horton General Hospital for motivated individuals who enjoy working in a challenging and busy environment providing a comprehensive administrative service working flexibly across two medical wards.
The applicant must have excellent interpersonal and communication skills to effectively deal with a diverse range of people in a sensitive and confidential manner. Good organisational and IT skills are essential and experience of EPR (electronic patient records) would be an advantage.
Working hours are Saturday and Sunday 8.30am - 4pm
Main duties of the job
To provide comprehensive and confidential administrative and clerical support to the ward team in accordance with the departmental and trust standards. To keep a well organised ward and ensure all relevant systems and processes are kept up to date to ensure smooth patient care from admission to discharge. To provide support and guidance to all colleagues internally and externally in a professional and informed manner.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
Detailed job description, main responsibilities and person specifications are available in the attached job description.
Criteria
Essential:
Education - Good general level of education, GCSE or equivalent in English, Good I.T skills, NHS experience of experience in customer service environment, Attention to detail, Excellent Communication skills and ability to communicate effectively with individuals at all levels, excellent keyboard skills, ability to prioritise own workload and meet deadlines, Good interpersonal skills, ability to work effectively under pressure, able to work without supervision, willingness to attend further training as required, flexibility in approach to work and the changing needs of the service.
Desirable:
Education - Recognised I.T qualification
Job description
Job responsibilities
Detailed job description, main responsibilities and person specifications are available in the attached job description.
Criteria
Essential:
Education - Good general level of education, GCSE or equivalent in English, Good I.T skills, NHS experience of experience in customer service environment, Attention to detail, Excellent Communication skills and ability to communicate effectively with individuals at all levels, excellent keyboard skills, ability to prioritise own workload and meet deadlines, Good interpersonal skills, ability to work effectively under pressure, able to work without supervision, willingness to attend further training as required, flexibility in approach to work and the changing needs of the service.
Desirable:
Education - Recognised I.T qualification
Person Specification
Skills/Knowledge and Abilities
Essential
- GCSE or equivalent in Maths and English
- Experience using the telephone in a professional setting. Experience dealing with the public in a professional setting. Good level of IT literacy: able to use Microsoft packages confidently.
- Previous experience working as part of a team and on own initiative. Excellent communication skills, able to demonstrate examples of having dealt with challenging situations in the past. Ability to be self motivated and proactive. Good organisational skills and attention to detail. A flexible and positive attitude, willing to learn and progress within the role. Able to demonstrate a good understanding of the principles of data protection and patient confidentiality. Able to adopt a sensitive approach to difficult situations when dealing with patients and relatives.
Desirable
- Previous experience working in a healthcare setting. Administrative experience.
- Previous experience on a hospital computer system. Experience of working with patients. Experience of working with sensitive data in accordance to Data Protection policies.
Person Specification
Skills/Knowledge and Abilities
Essential
- GCSE or equivalent in Maths and English
- Experience using the telephone in a professional setting. Experience dealing with the public in a professional setting. Good level of IT literacy: able to use Microsoft packages confidently.
- Previous experience working as part of a team and on own initiative. Excellent communication skills, able to demonstrate examples of having dealt with challenging situations in the past. Ability to be self motivated and proactive. Good organisational skills and attention to detail. A flexible and positive attitude, willing to learn and progress within the role. Able to demonstrate a good understanding of the principles of data protection and patient confidentiality. Able to adopt a sensitive approach to difficult situations when dealing with patients and relatives.
Desirable
- Previous experience working in a healthcare setting. Administrative experience.
- Previous experience on a hospital computer system. Experience of working with patients. Experience of working with sensitive data in accordance to Data Protection policies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
