Oxford University Hospitals NHS Foundation Trust

Radiology Receptionist

This job is now closed

Job summary

Are you looking for a career where you can really make a difference and learn valuable new skills?

This role offers variety and the opportunity to train in a wide range of skills that will equip you as your career progresses.

Radiology is a busy patient centred department and this post is part of a pool of receptionists and wider administration and clerical team. There is good peer group support and appropriate training provided.

Our receptionists are the first point of contact for those attending the department, they are vital to ensure that patients' and visitors' are greeted with a professional and empathetic service.

We expect candidates to be motivated, hardworking and compassionate with a positive and professional approach to providing excellent customer service.

Essential qualities required are a team player, flexible and the ability to work proactively - at times using one's own initiative. The candidate will require excellent communication and interpersonal skills, with customer care experience.

Main duties of the job

Radiology receptionists ensure patient information is up to date and accurate on both Radiology and Trust wide information systems. They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.

The receptionist role is essential to ensure the efficient flow of patients through the department. Without sufficient reception staff we are unable to support 7 day working that is essential to achieve waiting time KPI's.

The receptionists also cover courtesy calling and admin tasks relevant to the post.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.uk.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Date posted

15 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum per rota

Contract

Permanent

Working pattern

Full-time

Reference number

321-CSS-6563928-B2

Job locations

Churchill Hospital

Old Road

HEADINGTON

OX3 7LE

Job description

Job responsibilities

The reception post is the first point of contact for patients, clinicians, and visitors to the department. The Radiology service requires a professional, polite, and confident individual who can demonstrate confidentiality at all times.

Responsibilities include liaising with clinical staff regarding patient arrival times and safety information, and receiving enquiries by various methods of media, including telephone, email and an internal intercom system.

The candidate will ensure all reception tasks are completed accurately using the electronic computer systems CRIS and EPR. Attending patients in real time for their appointments, and record and escalate queries comprehensively to the administration and clinical staff.

In addition, they are responsible for various administration tasks to include follow up communication with patients that have failed to attend appointments, courtesy calls and monitoring the waiting room to ensure patients are accommodated in a timely manner.

Please note that this post is subject to a 6-month probationary period.

Job description

Job responsibilities

Please note that this post is subject to a 6-month probationary period.

Person Specification

Quality

Essential

Good general level of education to include GCSE English & Math
Intermediate level of IT knowledge & Microsoft applications
Proven customer care experience face to face and on the telephone

Desirable

Working within the NHS
Hospital computer system experience
Experience of exercising confidentiality

Person Specification

Quality

Essential

Good general level of education to include GCSE English & Math
Intermediate level of IT knowledge & Microsoft applications
Proven customer care experience face to face and on the telephone

Desirable

Working within the NHS
Hospital computer system experience
Experience of exercising confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Churchill Hospital

Old Road

HEADINGTON

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Churchill Hospital

Old Road

HEADINGTON

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)