Job summary
Come and join us in Dermatology Outpatients at the Churchill Hospital
Full-time Band 2 Healthcare Support Worker Post
We are looking for an enthusiastic Healthcare Support Worker to join our friendly and supportive team of nurses and Doctors in the Dermatology Outpatients Department. This is a busy department that sees in excess of 50,000 outpatients and day cases, with a wide range of dermatology conditions.
Main duties of the job
As a team we endeavour to help staff learn and develop their knowledge and skills so as to enable individuals to feel confident in their role and achieve job satisfaction. We work in a friendly team-orientated environment and have good working relationships with multidisciplinary team members.
Working hours will be 37.5 hrs per week and will be in line with service needs between 8am to 6pm on a Monday to Friday basis, with opportunities to work at weekends. We currently do not work bank holidays or night duty and days off are allocated on a flexible basis.
Previous experience is not essential as training will be provided however an interest in the skin and skin conditions is essential. The applicant must enjoy working within a team, have a sympathetic, caring nature and sound communication skills.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job description
Job responsibilities
The successful applicant will be required to participate in patient care by assisting clinicians in Dermatology clinics and our day case procedure suite. Duties include ensuring patient comfort and alleviating patient anxiety, undertaking patient observations, assessment and investigations, communication with patients and their relatives, assisting surgeons in our procedure suite as well as administrative tasks.
Job description
Job responsibilities
The successful applicant will be required to participate in patient care by assisting clinicians in Dermatology clinics and our day case procedure suite. Duties include ensuring patient comfort and alleviating patient anxiety, undertaking patient observations, assessment and investigations, communication with patients and their relatives, assisting surgeons in our procedure suite as well as administrative tasks.
Person Specification
Values and Behaviors
Essential
- Able to demonstrate the ability to put patients at the heart of what you do and recognising different needs by encouraging a spirit of support, integrity, respect and teamwork
- Shows pride in the quality of care they provide for patients and learning from successes and setbacks.
- Evidence of commitment to the Oxford University Hospitals vision and values
Education, training and qualifications
Essential
- Successful completion of Trust approaved literacy and numeracy level 1 assessment completed at interview.
- Good command of spoken English assessed at interview
- Willing to undertake self-development activities to improve clinical effectiveness.
Desirable
- Evidence of the Care Certifcate
Planning and Organisation
Essential
- Excellent communication skills.
- Evidence of working in a busy and variable environment
- Flexible approach to shift patterns and unit needs which may involve working in different areas or cross site working
- Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety.
- Able to use initiative within the boundaries of the role
- Evidence of working with the general public as part of a team.
- Ability to act on own initiative and able to motivate oneself
Improving Quality and Developing Practice
Essential
- Demonstrate understanding of confidentiality
- Demonstrate insight into role applied for.
- To be willing to learn new skills and to undertake the Care Certifcate in the agreed timescales when new to role
Desirable
- Demonstrates ability to question and challenge practice in a constructive way so that standards of patient care are continually evaluated and improved.
Personal Qualities and Physical attributes
Essential
- Able to work under direct supervision
- Organised with good time management skills
- Ability to cope effectively under pressure and resilient
- Good interpersonal skills
- Smart professional appearance
- Recognise limitations and seek help and guidance
- Basic but essential IT skills in order to access required systems such as electronic patient records.
Person Specification
Values and Behaviors
Essential
- Able to demonstrate the ability to put patients at the heart of what you do and recognising different needs by encouraging a spirit of support, integrity, respect and teamwork
- Shows pride in the quality of care they provide for patients and learning from successes and setbacks.
- Evidence of commitment to the Oxford University Hospitals vision and values
Education, training and qualifications
Essential
- Successful completion of Trust approaved literacy and numeracy level 1 assessment completed at interview.
- Good command of spoken English assessed at interview
- Willing to undertake self-development activities to improve clinical effectiveness.
Desirable
- Evidence of the Care Certifcate
Planning and Organisation
Essential
- Excellent communication skills.
- Evidence of working in a busy and variable environment
- Flexible approach to shift patterns and unit needs which may involve working in different areas or cross site working
- Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety.
- Able to use initiative within the boundaries of the role
- Evidence of working with the general public as part of a team.
- Ability to act on own initiative and able to motivate oneself
Improving Quality and Developing Practice
Essential
- Demonstrate understanding of confidentiality
- Demonstrate insight into role applied for.
- To be willing to learn new skills and to undertake the Care Certifcate in the agreed timescales when new to role
Desirable
- Demonstrates ability to question and challenge practice in a constructive way so that standards of patient care are continually evaluated and improved.
Personal Qualities and Physical attributes
Essential
- Able to work under direct supervision
- Organised with good time management skills
- Ability to cope effectively under pressure and resilient
- Good interpersonal skills
- Smart professional appearance
- Recognise limitations and seek help and guidance
- Basic but essential IT skills in order to access required systems such as electronic patient records.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Dermatology OPD
Dermatology Churchill Hospital Old Road
Oxford
OX3 7LE
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)
