Job summary
PREVIOUS APPLICANTS NEED NOT TO APPLY
Band 4 Patient Pathway Administrator (37.5 hours per week)
Monday - Friday 9:00am - 5:00pm
We are looking for self-motivated, enthusiastic individual to join us as a Patient Pathway Administrator working in the Neurology Team at The Horton General Hospital. This post is crucial to the on-going development of the service and would suit a candidate who has excellent organisational and communicational skills with a strong secretarial background preferably within the NHS.You will be expected to liaise with staff and colleagues at all levels. You will have proven secretarial skills with the ability to prioritise and manage your own workload to tight deadlines. You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment.
For further details / informal visits contact: Name Paula Hearne Job title Neurology Assistant Service Manager Email address paula.hearne@ouh.nhs.uk Telephone number 01865 227649 Additional contact information This post is for The Horton General Hospital
Main duties of the job
PREVIOUS APPLICANTS NEED NOT TO APPLY
Band 4 Patient Pathway Administrator (37.5 hours per week)
Monday - Friday 9:00am - 5:00pm
We are looking for self-motivated, enthusiastic individual to join us as a Patient Pathway Administrator working in the Neurology Team at The Horton General Hospital. This post is crucial to the on-going development of the service and would suit a candidate who has excellent organisational and communicational skills with a strong secretarial background preferably within the NHS.You will be expected to liaise with staff and colleagues at all levels. You will have proven secretarial skills with the ability to prioritise and manage your own workload to tight deadlines. You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment.
For further details / informal visits contact: Name Paula Hearne Job title Neurology Assistance Service Manager Email address paula.hearne@ouh.nhs.uk Telephone number 01865 227649 Additional contact information This post is for The Horton General Hospital
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
- Provide primary administrative support to all clinical staff, primarily consultants, and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
- Act as a first point of contact on the telephone and by email for patients, relatives, GPs and any other relevant agencies, answering or re-directing queries in a timely manner, as appropriate. Similarly, responding to queries from elsewhere in the Trust, for example, the Patient Contact Centre, and ensuring these agencies are informed of any changes to local processes.
- Use Trust digital transcription systems to produce high-quality clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress within local and national target timeframes.
- Open and prioritise incoming post, ensuring supporting information is available when appropriate. Take responsibility for ensuring urgent items are actioned in a timely manner, escalating to other clinical staff or admin team leader where required.
- Likewise, ensure investigation results are reviewed by clinical staff in a timely manner.
- Ensure all relevant patient information, including the referral, diagnostic results and other relevant correspondence, is available in a timely manner and filed in the patients medical records, liaising with other departments and healthcare organisations as required. Acknowledge the sensitive and complex nature of this information and uphold the highest standard of confidentiality at all times.
- Maintain accurate and current filing systems and electronic databases. Ensure letters, clinical reports, diagnostic test results and other relevant correspondence are filed in the correct patient notes in a timely manner, including using the electronic patient record system (EPR).
- Work closely with the wider administrative team and clinical staff to ensure patients are admitted within local and national access targets, expediting appointments and procedures as required. Assist the Unit Manager with managing patient tracking lists (PTL) by monitoring all elements of the patient pathway, including diagnostic investigation, correcting data quality issues and escalate any patients who cannot be seen within relevant Elective Access targets in a consistent and efficient manner.
- Assist the Outpatient bookings team with processing new referrals via the GP e-Referral system (ERS), registering patients, making outpatient appointments and ensuring patient details are correct.
- Support the Unit Manager in responding to any patient advice and liaison service queries (PALS) or formal complaints by collating background information and conducting audits as required.
Job description
Job responsibilities
- Provide primary administrative support to all clinical staff, primarily consultants, and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
- Act as a first point of contact on the telephone and by email for patients, relatives, GPs and any other relevant agencies, answering or re-directing queries in a timely manner, as appropriate. Similarly, responding to queries from elsewhere in the Trust, for example, the Patient Contact Centre, and ensuring these agencies are informed of any changes to local processes.
- Use Trust digital transcription systems to produce high-quality clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress within local and national target timeframes.
- Open and prioritise incoming post, ensuring supporting information is available when appropriate. Take responsibility for ensuring urgent items are actioned in a timely manner, escalating to other clinical staff or admin team leader where required.
- Likewise, ensure investigation results are reviewed by clinical staff in a timely manner.
- Ensure all relevant patient information, including the referral, diagnostic results and other relevant correspondence, is available in a timely manner and filed in the patients medical records, liaising with other departments and healthcare organisations as required. Acknowledge the sensitive and complex nature of this information and uphold the highest standard of confidentiality at all times.
- Maintain accurate and current filing systems and electronic databases. Ensure letters, clinical reports, diagnostic test results and other relevant correspondence are filed in the correct patient notes in a timely manner, including using the electronic patient record system (EPR).
- Work closely with the wider administrative team and clinical staff to ensure patients are admitted within local and national access targets, expediting appointments and procedures as required. Assist the Unit Manager with managing patient tracking lists (PTL) by monitoring all elements of the patient pathway, including diagnostic investigation, correcting data quality issues and escalate any patients who cannot be seen within relevant Elective Access targets in a consistent and efficient manner.
- Assist the Outpatient bookings team with processing new referrals via the GP e-Referral system (ERS), registering patients, making outpatient appointments and ensuring patient details are correct.
- Support the Unit Manager in responding to any patient advice and liaison service queries (PALS) or formal complaints by collating background information and conducting audits as required.
Person Specification
Education and Qualifications
Essential
- oAdministrative/Secretarial experience
- oGood standard of Education
- oCompetence in use of various computer software packages
Desirable
- oEPR trained (Training available)
- oMedical Terminology
Experience and Skills
Essential
- oPrevious experience within an administrative /PA role
- oExperience of working with the general public
- oExperience of setting and maintaining work standards
- oAbility to provide a range of options to deal with complex working situations
Desirable
- oPrevious NHS experience
- oEvidence of team working
Specific Aptitude and Abilitie
Essential
- oCompetent e-mail and database user
- oHighly organized and have the ability to coordinate and prioritise own workload
- oAbility to work as part of a team
Interpersonal Skills/ Communic
Essential
- oAbility to have enthusiasm and motivation whilst encouraging this attribute in others
- oAble to demonstrate initiative and deal with sensitive information.
- o Excellent telephone manner
- oAbility to cope effectively under pressure
- oExperience of dealing with stressed/upset individuals in an empathetic manner.
- oAbility to work with limited supervision.
Desirable
- oEvidence of interacting with a wide range of people
Person Specification
Education and Qualifications
Essential
- oAdministrative/Secretarial experience
- oGood standard of Education
- oCompetence in use of various computer software packages
Desirable
- oEPR trained (Training available)
- oMedical Terminology
Experience and Skills
Essential
- oPrevious experience within an administrative /PA role
- oExperience of working with the general public
- oExperience of setting and maintaining work standards
- oAbility to provide a range of options to deal with complex working situations
Desirable
- oPrevious NHS experience
- oEvidence of team working
Specific Aptitude and Abilitie
Essential
- oCompetent e-mail and database user
- oHighly organized and have the ability to coordinate and prioritise own workload
- oAbility to work as part of a team
Interpersonal Skills/ Communic
Essential
- oAbility to have enthusiasm and motivation whilst encouraging this attribute in others
- oAble to demonstrate initiative and deal with sensitive information.
- o Excellent telephone manner
- oAbility to cope effectively under pressure
- oExperience of dealing with stressed/upset individuals in an empathetic manner.
- oAbility to work with limited supervision.
Desirable
- oEvidence of interacting with a wide range of people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
