Job summary
Stratified Pathway Coordinator
Do you deliver compassionate excellence? Are you enthusiastic about learning and development? Do you want a new challenge? If yes then read on....
We are looking for an experienced administrator who is confident in speaking to cancer patients, to join our administration team, this role will involve supporting our cancer specialist nursing service at the Oxford University Hospitals NHS Trust. You will be working within our administration team but working closely with our nursing teams to deliver a new innovative cancer follow up pathway.
The overall purpose of this post is to work independently but under the guidance and supervision of health care professionals, to enable and support patients who are on patient triggered follow up pathways in Oncology and Surgery, to be able to access resources and services which will help them to a more effective recovery and rehabilitation. The post will also act as a point of contact for those patients who will have been prepared by their clinical team for self-managing their follow up - and will be able to sign post patients to appropriate support or deal with the issues as part of their role.
Main duties of the job
The overall purpose of this post is to work independently but under the guidance and supervision of health care professionals, to enable and support patients who are on patient triggered follow up pathways in Oncology, to be able to access resources and services which will help them to a more effective recovery and rehabilitation. The post will also act as a point of contact for those patients who will have been prepared by their clinical team for self-managing their follow up - and will be able to sign post patients to appropriate support or deal with the issues as part of their role.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel
Job description
Job responsibilities
1. Triage incoming calls and emails from patients using protocols and initiate appropriate responses based on appropriate tools and procedures.2. Coordinate the necessary assessments, investigations, and appointments to fast-track patients back for specialist review.3. Refer and signpost to the clinical team as appropriate for complex decisions.4. Provide basic telephone advice where appropriate and sign post other sources of support.5. Monitor, audit, and report on response times for access to specialist review when deemed necessary.6. Coordinate access to personalised information and education the development, delivery resources for patients, and their carers, on stratified follow up pathways: and evaluation of tailored information and self-management education.7. Support information prescription delivery in consultation with health professionals and according to any agreed information pathways, including printing of information prescriptions.8. Signpost to a range of agreed information and support resources.9. Collaborate and work closely with local providers of validated and high-quality information resources, and user groups.10. Evaluate the range of channels used to provide information resources and review with all stakeholders, the need for further developments.
Job description
Job responsibilities
1. Triage incoming calls and emails from patients using protocols and initiate appropriate responses based on appropriate tools and procedures.2. Coordinate the necessary assessments, investigations, and appointments to fast-track patients back for specialist review.3. Refer and signpost to the clinical team as appropriate for complex decisions.4. Provide basic telephone advice where appropriate and sign post other sources of support.5. Monitor, audit, and report on response times for access to specialist review when deemed necessary.6. Coordinate access to personalised information and education the development, delivery resources for patients, and their carers, on stratified follow up pathways: and evaluation of tailored information and self-management education.7. Support information prescription delivery in consultation with health professionals and according to any agreed information pathways, including printing of information prescriptions.8. Signpost to a range of agreed information and support resources.9. Collaborate and work closely with local providers of validated and high-quality information resources, and user groups.10. Evaluate the range of channels used to provide information resources and review with all stakeholders, the need for further developments.
Person Specification
Education/ qualifications
Essential
- Good general level of education to A Level standard (or equivalent workplace experience)
Desirable
- EPR trained
- Medical terminology course
- NVQ Level 3
Experience
Essential
- Previous administrative experience within the NHS/public sector
- Excellent IT skills and regular use of MS Office Applications
Desirable
- Proficient in the use of hospital computerised patient systems
- Experience of organising events for patients
Special skills/ aptitudes
Essential
- Able to work independently, but also as a member of a team
- Ability to work across complex MDT pathways
- Excellent interpersonal skills
- Excellent and professional written and verbal communication skills
- Able to communicate effectively with individuals at all levels including external colleagues/stakeholders
Person Specification
Education/ qualifications
Essential
- Good general level of education to A Level standard (or equivalent workplace experience)
Desirable
- EPR trained
- Medical terminology course
- NVQ Level 3
Experience
Essential
- Previous administrative experience within the NHS/public sector
- Excellent IT skills and regular use of MS Office Applications
Desirable
- Proficient in the use of hospital computerised patient systems
- Experience of organising events for patients
Special skills/ aptitudes
Essential
- Able to work independently, but also as a member of a team
- Ability to work across complex MDT pathways
- Excellent interpersonal skills
- Excellent and professional written and verbal communication skills
- Able to communicate effectively with individuals at all levels including external colleagues/stakeholders
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
