Oxford University Hospitals NHS Foundation Trust

Orthotics Administrator

This job is now closed

Job summary

We are looking for an enthusiastic, hard-working Administrator to work within the existing Orthotics team who provide efficient and effective services for the Orthotics Department. The team consists of 5 long service members of the Orthotics Department. We are a very friendly team who are able to support each other during daily tasks and work closely all based onsite within the Tebbit Centre.

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The position is for 37.5 hours per week, working across 5 days Monday-Friday.

The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department.

You should have previous clerical/administrational experience, a good standard of education and IT skills. Excellent prioritisation and organisation skills are essential.

If you enjoy working as part of a friendly, busy team, we look forward to meeting you.

*This post does not cover sponsorship*

Main duties of the job

Outpatients for the Orthotics Department Nuffield Orthopaedic Centre

All aspects of administration duties including :

Answering and dealing with telephone queries, both internal and external, patients , GP'S.

Booking, rescheduling and preparation of patients appointments and clinic notes.

Filing, ad hoc request from clinicians/ patients.

Data entry of production/procurement orders.

Ensuring a smooth running and welcoming reception ,adhering to local and Trust policies and procedure.

Above list not exhaustive.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Date posted

12 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-NOTSS-5797771-B3-PUB-A

Job locations

Nuffield Orthopaedic Centre

Windmill Road

Oxford

OX3 7HE

Job description

Job responsibilities

Responsible for outpatients administrative duties, dealing with telephone, in person enquires.

Booking and rescheduling outpatients appointments, preparing patient notes, awareness of the Trust 18 week pathway policy.

Providing a calming, efficient service to all internal and external contacts.

Working with in and part of a team, ability to communicate efficiently at all levels.

Flexibility with work duties and hours if required.

Job description

Job responsibilities

Responsible for outpatients administrative duties, dealing with telephone, in person enquires.

Booking and rescheduling outpatients appointments, preparing patient notes, awareness of the Trust 18 week pathway policy.

Providing a calming, efficient service to all internal and external contacts.

Working with in and part of a team, ability to communicate efficiently at all levels.

Flexibility with work duties and hours if required.

Person Specification

Essential

Training in administration, office systems or procedures
Experience working in administration, record keeping and using/maintaining administration systems Working without close supervision
working without close supervision
Proven experience of excellent interpersonal skills and dealing with the public
Knowledge of effective planning, prioritising, organising and managing own work load
Ability to use initiative and judgement to make informed decisions

Desirable

Information Technology or Computer skills qualification
Database/spreadsheet use & knowledge
Experience gained within the NHS or other public sector organisation
Experience of dealing with members of the public by telephone and face to face

Person Specification

Essential

Training in administration, office systems or procedures
Experience working in administration, record keeping and using/maintaining administration systems Working without close supervision
working without close supervision
Proven experience of excellent interpersonal skills and dealing with the public
Knowledge of effective planning, prioritising, organising and managing own work load
Ability to use initiative and judgement to make informed decisions

Desirable

Information Technology or Computer skills qualification
Database/spreadsheet use & knowledge
Experience gained within the NHS or other public sector organisation
Experience of dealing with members of the public by telephone and face to face

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Nuffield Orthopaedic Centre

Windmill Road

Oxford

OX3 7HE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Nuffield Orthopaedic Centre

Windmill Road

Oxford

OX3 7HE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)