Oxford University Hospitals NHS Foundation Trust

Patient Pathway Administrator

This job is now closed

Job summary

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Trust Elective Access policy.

Main duties of the job

Administrative:

Please refer to job description for full duties

Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
Use of the digital transcription system (Dictate IT) to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery / decision.
Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week Referral to treatment (RTT) pathway.
Monitor urgent investigation requests to ensure they are processed appropriately
Liaise with Inpatient Waiting List, Outpatient Booking and Cancer Access Teams to monitor the 18 week RTT pathway and Cancer Access Standards.
Working with the Service Manager and supported by the Patient Pathway Manager, be responsible for monitoring the 18 week pathway and Cancer targets for patients awaiting treatment.

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.ukThe Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel

Specialist Surgery is one of the Directorates that makes up NOTSSCaN Division within Oxford University Hospitals NHS Foundation Trust Specialist Surgery covers Ear Nose and Throat, Plastic Surgery, Oral and Maxillofacial Surgery, Vascular Surgery and Head an& Neck Unit.

Specialist Surgery is a friendly and collaborative place to work. You will be working closely with a dedicated and caring multi-disciplinary team who strive to uphold all of the Trust values.

Date posted

04 January 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year PER ANNUM RPO RATA

Contract

Permanent

Working pattern

Full-time

Reference number

321-NOTSS5016599-A

Job locations

John Radcliffe Hospital

Oxfordshire

OX3 9DU

Job description

Job responsibilities

General:

Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
Answer all telephone calls via the NetCall service in a timely manner and action as appropriate.
Maintain patient confidentiality at all times.
Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
On an as and when required basis, use the Trust IT systems (EPR, Dictate IT, PACS, Proton etc.) to; register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
On an as and when required basis, take responsibility for all faxes received and distribute appropriately to the clinical and administrative staff within the service.
On an as and when required basis, assist with the processing of new referrals on Choose and Book/E-Referral System (eRS).
To support and contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
Any other duties at the request of the Service Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Job description

Job responsibilities

General:

Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
Answer all telephone calls via the NetCall service in a timely manner and action as appropriate.
Maintain patient confidentiality at all times.
Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
On an as and when required basis, use the Trust IT systems (EPR, Dictate IT, PACS, Proton etc.) to; register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
On an as and when required basis, take responsibility for all faxes received and distribute appropriately to the clinical and administrative staff within the service.
On an as and when required basis, assist with the processing of new referrals on Choose and Book/E-Referral System (eRS).
To support and contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
Any other duties at the request of the Service Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Person Specification

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Essential

Person Specification

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Essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Oxfordshire

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Oxfordshire

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)