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Oxford University Hospitals NHS Foundation Trust

Radiology Administrator (B2-3 Link grade)

Information:

This job is now closed

Job summary

An exciting opportunity to work within Radiology & develop within the role initially as a Band 2 receptionist and with training and following successful completion of competency Link Grade to a Band 3 Administrator.

The Link Grade Administrator role is essential to ensure the efficient pathway flow of patients through the Radiology department. This post is part of a pool of staff who will help to cover receptions & all Radiology appointments . Without sufficient appointment staff we are unable to support 7 day working that is essential to achieve waiting time KPIs. The post may also help cover the back office which deals with Radiology results on a rotational basis, this role ensures that the correct referring teams are provided with urgent reports in a timely fashion in order to make patient treatment decisions.

Main duties of the job

This role will provide support for bookings of all cancer patient pathways which are seen within radiology, but may also include inpatient, urgent, diagnostic and treatment pathways. All of which have individual KPIs which need to be measured. This post will help ensure 7 day turnaround time for cancer patients. Radiology admin also ensure patient's information is up to date and accurate on both Radiology and Trust wide information systems. They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

The overall purpose of this role is to provide a professional, efficient and friendly service to the Radiology department, ensuring that all patients, clinicians and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy and Data Quality.

Details

Date posted

23 November 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 to £24,336 a year per annum, pro rata. Link grade completion from Band 2 to 3.

Contract

Permanent

Working pattern

Full-time

Reference number

321-CSSM-5262787-B3-B

Job locations

There is 1 post each at Churchill Hospital, Nuffield Orthopaedic Centre, JR HUB in Cowley and Horton General Hospital.

Oxford

OX3 7LD


Job description

Job responsibilities

You will be the first point of contact for patients, clinicians and visitors to the department, ensuring a polite and friendly service and that patient details are recorded accurately onto our electronic system, CRIS. You will also be responsible for liaising with clinical staff with regards to patient information. You will deal with enquiries by various methods of media, including telephone, email and an internal intercom system, in a professional and confident manner.

The candidate must ensure all tasks are completed accurately, to ensure patients are attending for their appointments, queries are recorded accurately and information regarding appointments are passed correctly to the administration staff and applicable clinical staff. You will also be responsible for various other administration tasks including, follow up communications with patients that have not attended appointments, courtesy calls and arranging for appointments letters to be dispatched to patients by post.

You must be a good team player, have a flexible approach and have the ability to work proactively and at times using your own initiative. The candidate with have excellent communication and interpersonal skills. Experience of working with hospital software is advantageous.

You will work in a busy patient centred department as part of an Administration and Clerical team with good peer group support and with appropriate training provided as necessary.

Please note that this post is subject to a 6 month probationary period.

Job description

Job responsibilities

You will be the first point of contact for patients, clinicians and visitors to the department, ensuring a polite and friendly service and that patient details are recorded accurately onto our electronic system, CRIS. You will also be responsible for liaising with clinical staff with regards to patient information. You will deal with enquiries by various methods of media, including telephone, email and an internal intercom system, in a professional and confident manner.

The candidate must ensure all tasks are completed accurately, to ensure patients are attending for their appointments, queries are recorded accurately and information regarding appointments are passed correctly to the administration staff and applicable clinical staff. You will also be responsible for various other administration tasks including, follow up communications with patients that have not attended appointments, courtesy calls and arranging for appointments letters to be dispatched to patients by post.

You must be a good team player, have a flexible approach and have the ability to work proactively and at times using your own initiative. The candidate with have excellent communication and interpersonal skills. Experience of working with hospital software is advantageous.

You will work in a busy patient centred department as part of an Administration and Clerical team with good peer group support and with appropriate training provided as necessary.

Please note that this post is subject to a 6 month probationary period.

Person Specification

Quality

Essential

  • Good general level of education
  • Good IT knowledge & application
  • NHS experience
  • Patient pathway understanding including waiting times

Desirable

  • CRIS / Infoflex / EPR experience
  • Good working knowledge of medical terminology
Person Specification

Quality

Essential

  • Good general level of education
  • Good IT knowledge & application
  • NHS experience
  • Patient pathway understanding including waiting times

Desirable

  • CRIS / Infoflex / EPR experience
  • Good working knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

There is 1 post each at Churchill Hospital, Nuffield Orthopaedic Centre, JR HUB in Cowley and Horton General Hospital.

Oxford

OX3 7LD


Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

There is 1 post each at Churchill Hospital, Nuffield Orthopaedic Centre, JR HUB in Cowley and Horton General Hospital.

Oxford

OX3 7LD


Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Radiology Patient Access Manager

Annaliza Rye

Annaliza.Rye@ouh.nhs.uk

Details

Date posted

23 November 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 to £24,336 a year per annum, pro rata. Link grade completion from Band 2 to 3.

Contract

Permanent

Working pattern

Full-time

Reference number

321-CSSM-5262787-B3-B

Job locations

There is 1 post each at Churchill Hospital, Nuffield Orthopaedic Centre, JR HUB in Cowley and Horton General Hospital.

Oxford

OX3 7LD


Supporting documents

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