Job summary
An essential administrative role within Dermatology Outpatient. The role will support Patient Pathway Administrators with all elements of the patient pathway from ERS referrals, to clinic booking and processing correspondence.
Main duties of the job
We are a growing team and have an exciting position for an Assistant Patient Pathway Administrator. We are looking for an individual with good communication and methodical skills who is willing to work as part of a team. Are you ready for a challenge - then we would love to hear from you.
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel
Job description
Job responsibilities
To provide a professional, comprehensive and effective administration support service to the administration, clinical and the wider teams.
Please refer to the attached job description and person specification for further information.
Job description
Job responsibilities
To provide a professional, comprehensive and effective administration support service to the administration, clinical and the wider teams.
Please refer to the attached job description and person specification for further information.
Person Specification
Education and Qualifications
Essential
- Administrative experience
- Good standard of Education with a minimum of 5 'C' grade GCSE's (inc English Language and Maths)
- Competence in use of various computer software packages
Desirable
- Medical Terminology
- EPR trained (Training available)
Experience and Skills
Essential
- Proven experience within an administrative role
- Experience of working with the general public
- Evidence of a positive approach to working in complex environments
- Experience of setting and maintaining work standards
- Ability to provide a range of options to deal with complex working situations
- Methodical, conscientious & reliable
- Knowledge of RTT 18 week pathways
Desirable
- Previous NHS experience
- Evidence of team working
Specific Aptitude and Abilities
Essential
- Strong Computer Skills
- Competent e-mail user
- Experience of dealing with tight deadlines and targets.
- Highly organised and have the ability to coordinate and prioritise own workload
- Have and promote a professional working attitude
- Ability to work as part of a team
Desirable
- Familiarity with NHS performance targets
Interpersonal/Communication Skills
Essential
- Excellent interpersonal and communication skills
- Excellent telephone manner
- Able to demonstrate initiative and deal with sensitive information.
- Ability to cope effectively under pressure
- Accurate attention to detail
- Experience of dealing with stressed/upset individuals in an empathetic manner.
- Ability to adapt to rapidly changing demands and expectations.
- Ability to use own initiative and act quickly and decisively.
- Diplomacy Skills
Desirable
- Evidence of interacting with a wide range of people
Person Specification
Education and Qualifications
Essential
- Administrative experience
- Good standard of Education with a minimum of 5 'C' grade GCSE's (inc English Language and Maths)
- Competence in use of various computer software packages
Desirable
- Medical Terminology
- EPR trained (Training available)
Experience and Skills
Essential
- Proven experience within an administrative role
- Experience of working with the general public
- Evidence of a positive approach to working in complex environments
- Experience of setting and maintaining work standards
- Ability to provide a range of options to deal with complex working situations
- Methodical, conscientious & reliable
- Knowledge of RTT 18 week pathways
Desirable
- Previous NHS experience
- Evidence of team working
Specific Aptitude and Abilities
Essential
- Strong Computer Skills
- Competent e-mail user
- Experience of dealing with tight deadlines and targets.
- Highly organised and have the ability to coordinate and prioritise own workload
- Have and promote a professional working attitude
- Ability to work as part of a team
Desirable
- Familiarity with NHS performance targets
Interpersonal/Communication Skills
Essential
- Excellent interpersonal and communication skills
- Excellent telephone manner
- Able to demonstrate initiative and deal with sensitive information.
- Ability to cope effectively under pressure
- Accurate attention to detail
- Experience of dealing with stressed/upset individuals in an empathetic manner.
- Ability to adapt to rapidly changing demands and expectations.
- Ability to use own initiative and act quickly and decisively.
- Diplomacy Skills
Desirable
- Evidence of interacting with a wide range of people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
