Accommodation Administrator

Job description

Job responsibilities

To understand the Trust Staff Accommodation Policy and to process all applications for accommodation and their extensions in accordance with Trust policy and agreed protocols.

Research eligibility of applicants, obtain evidence to support or decline applications and to check validity against criteria to inform decision.

Manage the Trust waiting list for family and couple accommodation.

Act as the focal point for communication in relation to all housing enquiries.

Act as the frontline response to all telephone and/or face to face requests or queries and to determine the best course of action in the absence of the Assistant Property Manager.

To communicate by telephone, email or letter often on the post holders own initiative using expert customer service skills.

Use computeriszed Trust and Directorate ordering and financial systems for the production of orders, report and processing invoices. Develops and maintains effective electronic and paper filing systems to ensure that information is kept securely and is accessible to other members of the team.

Develop and maintain effective electronic and paper filing systems to ensure that information is kept securely and is accessible to other members of the team.

Support the accommodation office with projects, gathering information and undertaking enquiries as and when necessary.

Provide the administration function regarding the residential stock retained by the Trust.

Allocate overseas nurses using recruitment agencies on a monthly basis.

Managing and reviewing tenancy renewal applications on a monthly basis and update records accordingly.

Manage enquiries in the workflow in the Accommodation Bureau Inbox and respond to queries as necessary.

Allocate qualifying locums into Ruskin College.

Undertake any other duties of a similar nature as required from the Assistant Property Manager.

Analytical, judgement and evaluation required on all tenant applications received.

Manage and review tenancy renewal applications on a monthly basis and update records accordingly. Manage the Trust waiting list for family and couple accommodation. Support the accommodation office with projects, gathering information and undertaking enquiries as and when necessary.

Travel between sites as and when required.

Person Specification

Essential

Essential

• Educated to degree level or equivalent experience.
• Experience in administrative role

Desirable

• Previous NHS experience
• Knowledge of the Law and procedures relating to housing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Osler Lodge John Radcliffe Hospital

Headley Way, Headington

Oxford

OX3 9RJ

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)