Healthcare Support Worker

Job description

Job responsibilities

1. Assessment of Care:

Observe and record the patients condition and needs and report changes in their condition.

In any clinic before and after consultation, liaising closely with Registered Practitioners for advice/support/action;

Be able to assess medical records pre consultation to assess patients expected conditions and needs;

Report changes relating to any specific department competencies performed to a Registered Practitioner;

Record and document information in a professional manner in patient/department records.

1. Planning of Care:

Contribute to the formulation of patient care under the close supervision of a Registered Practitioner.

Be aware of others roles and boundaries;

Be able to check medical records, being aware of actioning specifics relating to individual clinics, preparing for delivery of patient care;

Good knowledge of set up of clinic/equipment.

Refer to care plans when delivering care as appropriate;

Inform the Registered Practitioner of any concerns regarding patients social care condition, support care and needs, or whenever there are changes to the patients condition which affect effective discharge.

1. Delivery of Care:

Liaise with a Registered Practitioner in the delivery of agreed components of patient care.

Act on the delivery of care under the close supervision of a Registered Practitioner relating to any departmental skill competencies achieved.

Under go training in and perform Phlebotomy within allocated clinics.

1. Evaluation of Care:

Contribute to the evaluation and re-assessment of patient care under the close supervision of a Registered Practitioner.

During the patients episode within Outpatients, alert and inform a Registered Practitioner of any needs, using departmental and competency related knowledge to question, including a Registered Practitioner in any decision making.

1. Clinical Skills:

Undertake specific clinical activities, relevant to the clinical area, that demonstrate advanced technical and/or caring skills and that require additional training and assessment.

Work towards achieving departmental skill competencies relating to individual clinical areas worked (see attached list);

Chaperone patients during examination/consultation under close supervision of a Registered Practitioner;

Report to a Registered Practitioner any adverse incidents.

1. Development of Self:

Achieve an accredited, vocationally relevant qualification.

Following discussion with Department Manager.

Acquire, maintain and improve the knowledge and skills required to perform all agreed health care activities competently. This involves undertaking in-house training as agreed with the Department Manager.

1. Development of Other Health Care Staff:

Contribute to the development of others, under the close supervision of a Registered Practitioner.

Assist the Registered Practitioner with co-mentoring new HCAs;

Contribute to the development of junior staff to assist with developing departmental competencies.

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1. Department Responsibility:

Share responsibility for co-coordinating a key aspect of service provision.

To individually take on a designated/specific responsibility/ies within the department, aiming to assist in efficient departmental management;

To actively assist the Registered Practitioner in taking forward any departmental initiatives in a positive, forward thinking, developmental manner;

Adhere to and support all inter-departmental initiatives and protocols/guidelines; including standby arrangements for weekends and bank holidays.

These responsibilities may be amended to reflect departmental needs and patient care needs.

1. Principles of Conduct:

Work in accordance with the principles identified in the Oxford Radcliffe Hospitals NHS Trust Code of Conduct for Health Care Assistants (see Appendix 2).

Person Specification

Education, Traing & Qualifications

Essential

• Successful completion of Trust approved literacy and numeracy level 1 assessment completed at interview.
• Good command of both written and spoken English
• Motivated to develop knowledge and skills
• Willing to undertake self-development activities to improve clinical effectiveness., such as undertake Care Certificate within a defined time frame.

Desirable

• Evidence of Level 2 Diploma or Apprenticeship in Health related subject
• Evidence of the Care Certifcate

Values and Behaviours

Essential

• Able to demonstrate the ability to put patients at the heart of what you do and recognising different needs by encouraging a spirit of support, integrity, respect and teamwork
• Shows pride in the quality of care they provide for patients and learning from successes and setbacks.
• Evidence of commitment to the Oxford University Hospitals vision and values

Clinical Practice

Essential

• Demonstrates awareness of importance of working as part of a team.
• Able to deliver a high standard of care for patients and always striving to improve on what you do through change and innovation.
• Able to communicate effectively with patients/relatives and carers and all members of the multi-disciplinary team.
• Appreciates and accepts individual team members bring a range of different skills and experience
• Able to undertake specific procedures involving physical skills commensurate with practice area and level of competence.

Desirable

• Experience of the NHS and or health care
• Knowledge of personal care and related procedures

Planning and Organisation

Essential

• Excellent communication skills.
• Evidence of working in a busy and variable environment
• Flexible approach to shift patterns and unit needs which may involve working in different areas or cross site working
• Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety
• Able to use initiative within the boundaries of the role
• Evidence of working with the general public as part of a team.
• Ability to act on own initiative and able to motivate oneself

Improving Quality and Developing Practice

Essential

• Demonstrate understanding of confidentiality
• Demonstrate insight into role applied for
• To be willing to learn new skills and to undertake the Care Certificate in the agreed timescales when new to role

Desirable

• Demonstrates ability to question and challenge practice in a constructive way so that standards of patient care are continually evaluated and improved

Personal Qualities and Physical Attributes

Essential

• Able to work under direct supervision
• Organised with good time management skills
• Ability to cope effectively under pressure and resilient
• Good interpersonal skills
• Recognise limitations and seek help and guidance
• Basic but essential IT skills in order to access required systems such as electronic patient records

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University NHS Foundation Trust

Address

Horton Hospital

Outpatient Department, Horton Hospital, Oxford Road

Banbury

OX16 9AL

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)