Oxford University NHS Foundation Trust

Patient pathway Administrator

This job is now closed

Job summary

Clinical Immunology - John Radcliffe Hospital 16 hours part-time - Band 4 We are seeking to appoint a part-time (16 hours) Patient Pathway Administrator to join our friendly team within Clinical Immunology. Working week must include a Friday, other day(s) flexible. The post is based at the John Radcliffe Hospital. If you would like to join a small team based at the John Radcliffe we have a job vacancy within the Clinical Immunology team. This is a new role and is an important part of the efficient running of the department. We run treatment clinics for patients with antibody deficiency and a busy drug allergy clinic. This would suit a candidate who has excellent organisational and communication skills. You will be expected to liaise with staff and colleagues at all levels. You should have the ability to prioritise and manage your own workload. You will need to demonstrate initiative and flexibility in your approach and be able to work in a busy environment. Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an advantage but not essential as training will be given. This position requires the demonstration of strong organisational skills and the ability to work on your own initiative as well as being a team member. If you are self-motivated, enthusiastic and keen to join our team then we would encourage you to apply.

Main duties of the job

Provide primary administrative support to the Immunology Consultants, clinical staff, nursing staff and all patients under their care, including correspondence support and other administrative duties as required.
Use of the digital transcription system [Voice Recognition] to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality.
Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week Referral to treatment [RTT] pathway.
Monitor urgent investigation requests to ensure they are processed appropriately.
To work closely with all staff in the service to ensure compliance with 18 week referral to treatment [RTT] intervening where necessary to expedite appointments to avoid breaches.
Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Date posted

20 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year Per Annum / Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

321-MRC-5632870-B4

Job locations

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Job description

Job responsibilities

Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
Answer all telephone calls via the NetCall service in a timely manner and action as appropriate.
Maintain patient confidentiality at all times.
Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 09:00 to 17:00.
On an as and when required basis, use the Trust IT systems [EPR, Voice Recognition, PACS, etc.] to; register patients, make outpatient appointments, ensure that details are correct, check in / check out outpatient appointments as instructed.
When required, take responsibility for all post/emails received and distribute appropriately to the clinical and administrative staff within the service.
When required, assist with the processing of new referrals via E-Referral System [eRS].
To support and contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
Any other duties at the request of the Service Manager/Team Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Job description

Job responsibilities

Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
Answer all telephone calls via the NetCall service in a timely manner and action as appropriate.
Maintain patient confidentiality at all times.
Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 09:00 to 17:00.
On an as and when required basis, use the Trust IT systems [EPR, Voice Recognition, PACS, etc.] to; register patients, make outpatient appointments, ensure that details are correct, check in / check out outpatient appointments as instructed.
When required, take responsibility for all post/emails received and distribute appropriately to the clinical and administrative staff within the service.
When required, assist with the processing of new referrals via E-Referral System [eRS].
To support and contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
Any other duties at the request of the Service Manager/Team Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Person Specification

Education

Essential

GCSE or equivalent in English and Maths, grades A-C Good knowledge of patient pathways Understanding of patient priorities and performance targets Thorough knowledge of healthcare administrative systems and processes

Desirable

NVQ4 IT qualifications e.g. ECDL [obtained or working towards] RSA 2/3

Experience and Skills

Essential

Microsoft Office: Outlook, Word, Excel

Desirable

Previous experience within the NHS/public sector, EPR.

Communication skills

Essential

A good team worker, Makes a positive contribution to effective multi-disciplinary team.

Desirable

Evidence of interacting with a wide range of people Presentable, smart appearance

Person Specification

Education

Essential

GCSE or equivalent in English and Maths, grades A-C Good knowledge of patient pathways Understanding of patient priorities and performance targets Thorough knowledge of healthcare administrative systems and processes

Desirable

NVQ4 IT qualifications e.g. ECDL [obtained or working towards] RSA 2/3

Experience and Skills

Essential

Microsoft Office: Outlook, Word, Excel

Desirable

Previous experience within the NHS/public sector, EPR.

Communication skills

Essential

A good team worker, Makes a positive contribution to effective multi-disciplinary team.

Desirable

Evidence of interacting with a wide range of people Presentable, smart appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)