Assistant Service Manager

Job description

Job responsibilities

Summary of the Role

Working closely with the Service Manager, this post will play a key role in ensuring that the designated clinical services meet key Operational, Finance, Quality and Governance objectives.

This includes:

Working to ensure effective operational management and delivery of the service with support of the Service Manager

Work with the Service Manager to manage the day to day running of the specified services to ensure all aspects of Operational performance are met

Ensure that patient experience and quality of care is considered at all times

Proactive involvement in the clinical pathway for the relevant sub speciality areas

Working with Service Manager to ensure that patient access targets are met RTT, Diagnostic and Cancer Performance: working with clinical staff to balance demand and capacity where necessary

Working with Service Manager to ensure appropriate medical staffing resources are in place to meet the needs of the service; arranging locum cover when requested

Contribute to budget and financial performance for the relevant sub-speciality areas.

In conjunction with the Service Manager and Clinical Lead, assist with the preparation of business cases and service development proposals in response to the needs of the service

Provide line management for relevant staff and groups/individuals

Represent the interests of the service at relevant service and directorate meetings. Deputising for the Service Manager as needed

Supporting implementation and roll out of Trust Wide initiatives

Duties and Responsibilities

Key Relationships and Communication

The role will be required at times to communicate complex and sensitive information both verbally and written in a form to include proposals, reports, and presentation to directorate teams and occasionally to external NHS related organisations.

The role will involve facilitation of change within and across organisational and professional boundaries and will require highly developed negotiation, facilitation and persuasion skills.

The role will require the investigation of complaints and performance issues and the communication of this information to patients, families and members of the management team.

The role will need to manage conflict and obstacles to change by the formulation of strategies and processes to overcome such barriers.

Knowledge, Training & Experience

The role requires the utilisation of both theoretical and practical knowledge in the management of teams and services.

Knowledge and experience will be applied in the managing complex and at times competing projects, and will use such opportunities to enable the professional development of their own team to improve management capacity and capability.

Planning and Organisational Skills

The role will require strong organisational skills with an ability to deliver agreed objectives within agreed timeframes.

The role will support the management of projects and proactively develop services in a complex, fast moving environment, with the Service Manager support. The role will support change programmes to raise standards of care for patients.

Leadership and People Management

Act as an inspirational role model.

Ensure teams and individuals act in a way that compliments the Trust Values.

The post-holder will be responsible for the annual appraisal, objective setting and development plan for team members.

The post-holder will be responsible for ensuring effective learning support is provided in areas of responsibility and a positive learning environment is fostered and maintained.

The post-holder will support the effective management of all Trust HR polices as needed

The post-holder will be required to support others in difficult issues and situations, drawing on the advice of the Service Manager, Human Resources and the Occupational Health team

The post-holder will be resilient, able to work under pressure and manage competing agendas

The post holder will need to respond to operational challenges, often at short notice

Financial Responsibility

Supported by the Service Manager, to be responsible and accountable for budgets for their designated areas

To at all times to be conscious of the Trust financial position, recognising the need to deliver high quality services in a cost-effective way. Looking for opportunities to appropriately reduce expenditure and/or maximise income potential

Directorate Responsibilities:

Work as an effective member of the service management team in delivering the objectives of the service

Work collaboratively with other Services Managers in undertaking delegated tasks that benefit the service. Taking an active role with the support of the Service Manager with service wide initiatives as needed

Person Specification

Application form and Interview

Essential

• 5 GCSE's (A-C) or equivalent
• NHS Experience
• IT knowledge, understanding of Microsoft Excel & Microsoft Word
• Excellent interpersonal and communication skills
• Ability to work in high pressured situations and a fast paced service
• Ability to manage conflicting priorities everyday
• Knowledge of National, NHS policy standards and performance metrics

Desirable

• Experience of Using EPR & Revenue Cycle
• Project Work Experience
• Experience of working with external NHS organisations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxford University NHS Foundation Trust

Address

Churchill Hospital

Churchill Drive, Headington

Oxford

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)