Oxford University NHS Foundation Trust

Radiology Receptionist

Information:

This job is now closed

Job summary

The receptionist role is essential to ensure the efficient pathway flow of patients through the Radiology department. This post is part of a pool of staff who will help to cover all Radiology reception desks within Radiology. Without sufficient reception staff we are unable to support 7 day working that is essential to achieve waiting time KPIs. The receptionists also help cover the back office duties, providing a timely turnaround and supporting patient pathways.

Main duties of the job

Radiology receptionists ensure patient's information is up to date and accurate on both Radiology and Trust wide information systems. They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.uk.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Details

Date posted

02 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum per rota

Contract

Permanent

Working pattern

Full-time

Reference number

321-CSS-5512091-B2

Job locations

Churchill Hospital

Old Road

Headington

OX3 7LE


Job description

Job responsibilities

You will be the first point of contact for patients, clinicians and visitors to the department, ensuring a polite and friendly service and that patient details are recorded accurately onto our electronic system, CRIS. You will also be responsible for liaising with clinical staff with regards to patient arrival times and safety information. You will deal with enquiries by various methods of media, including telephone, email and an internal intercom system, in a professional and confident manner.

The candidate must ensure all reception tasks are completed accurately, to ensure patients are attended for their appointments, queries are recorded accurately and information regarding appointments are passed correctly to the administration staff and applicable clinical staff. You will also be responsible for various other administration tasks including, follow up communications with patients that have not attended appointments, courtesy calls and arranging for appointments letters to be dispatched to patients by post.

You must be a good team player, have a flexible approach and have the ability to work proactively and at times using your own initiative. The candidate will have excellent communication and interpersonal skills. Experience of working with hospital software is advantageous.

You will work in a busy patient centred department as part of an administration and clerical team with good peer group support and with appropriate training provided as necessary.

Please note that this post is subject to a 6 month probationary period.

Job description

Job responsibilities

You will be the first point of contact for patients, clinicians and visitors to the department, ensuring a polite and friendly service and that patient details are recorded accurately onto our electronic system, CRIS. You will also be responsible for liaising with clinical staff with regards to patient arrival times and safety information. You will deal with enquiries by various methods of media, including telephone, email and an internal intercom system, in a professional and confident manner.

The candidate must ensure all reception tasks are completed accurately, to ensure patients are attended for their appointments, queries are recorded accurately and information regarding appointments are passed correctly to the administration staff and applicable clinical staff. You will also be responsible for various other administration tasks including, follow up communications with patients that have not attended appointments, courtesy calls and arranging for appointments letters to be dispatched to patients by post.

You must be a good team player, have a flexible approach and have the ability to work proactively and at times using your own initiative. The candidate will have excellent communication and interpersonal skills. Experience of working with hospital software is advantageous.

You will work in a busy patient centred department as part of an administration and clerical team with good peer group support and with appropriate training provided as necessary.

Please note that this post is subject to a 6 month probationary period.

Person Specification

Quality

Essential

  • Good general level of education
  • Intermediate level of IT knowledge & Microsoft applications
  • Customer care experience

Desirable

  • NHS experience
  • Hospital computer system experience
Person Specification

Quality

Essential

  • Good general level of education
  • Intermediate level of IT knowledge & Microsoft applications
  • Customer care experience

Desirable

  • NHS experience
  • Hospital computer system experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University NHS Foundation Trust

Address

Churchill Hospital

Old Road

Headington

OX3 7LE


Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University NHS Foundation Trust

Address

Churchill Hospital

Old Road

Headington

OX3 7LE


Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Radiology Admin Manager

Katie Tutty

katie.tutty@ouh.nhs.uk

01865226805

Details

Date posted

02 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum per rota

Contract

Permanent

Working pattern

Full-time

Reference number

321-CSS-5512091-B2

Job locations

Churchill Hospital

Old Road

Headington

OX3 7LE


Supporting documents

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