Job summary
The purpose of this role is to provide an efficient and high standard of clerical service within Maternity; to ensure that a welcoming and professional service is provided to patients and visitors; to ensure the smooth running of admin & clerical processes within the Maternity service.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
Main duties of the job
The Patient Admin Team within Maternity is looking for an enthusiastic, motivated individual to join us in delivering excellent compassionate care to the women using our service.
This role requires on site presence.
Planned Interview date: TBC
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Job description
Job responsibilities
- Booking, rescheduling & cancelling appointments using the EPR system
- Maintaining databases
- Answering phone calls, taking messages accurately & dealing with them in a timely fashion
- Providing a compassionate service to our patients
- Dealing with e-mails
- Maintaining patient records
- Using ScanIt to move records, letters etc in to a digital format
- Liaising with clinical staff
- Reporting IT issues
- Reporting issues with equipment & estates
- Reception duties
- Learning & understanding patient pathways
Job description
Job responsibilities
- Booking, rescheduling & cancelling appointments using the EPR system
- Maintaining databases
- Answering phone calls, taking messages accurately & dealing with them in a timely fashion
- Providing a compassionate service to our patients
- Dealing with e-mails
- Maintaining patient records
- Using ScanIt to move records, letters etc in to a digital format
- Liaising with clinical staff
- Reporting IT issues
- Reporting issues with equipment & estates
- Reception duties
- Learning & understanding patient pathways
Person Specification
Knowledge
Essential
- Full working knowledge of Microsoft Office, including Outlook, Email and Word
Desirable
- Working knowledge of a wide range of relevant hospital systems; Viewpoint, Badgernet, EPR, Scanit and Attend Anywhere
- Knowledge of the Trusts Policies and Procedures Understanding of patient confidentiality and data protection (including HFEA if required)
- Understanding of basic medical terminology
Training & Qualification
Essential
- GCSE English & maths
- Excellent keyboard and computer skills
- NVQ 3 or equivalent NHS experience
Experience
Desirable
- Experience of working in the NHS or similar organisation
- Experience of working in a multi-disciplinary or busy team environment Experience of working under pressure Experience of working to protocols and procedures Experience of talking to patients/service users Experience of staff scheduling to cover needs of the service
Skills
Essential
- Excellent customer care skills to support a positive patient experience An articulate, confident manner, both face to face and on the telephone Ability to work with minimal supervision in own role Time and task management skills in order to respond to the demands of the post
- Excellent oral and interpersonal communication skills that can be applied with confidence to communicate with colleagues, patients and their families or carers Ability to interact in a professional and effective manner and to be an ambassador for the department Meticulous attention to detail Ability to complete a series of tasks simultaneously
Desirable
- Ability to understand and relate to Trust and Departmental guidance on patient access, data protection and patient confidentiality to every day work practice
Person Specification
Knowledge
Essential
- Full working knowledge of Microsoft Office, including Outlook, Email and Word
Desirable
- Working knowledge of a wide range of relevant hospital systems; Viewpoint, Badgernet, EPR, Scanit and Attend Anywhere
- Knowledge of the Trusts Policies and Procedures Understanding of patient confidentiality and data protection (including HFEA if required)
- Understanding of basic medical terminology
Training & Qualification
Essential
- GCSE English & maths
- Excellent keyboard and computer skills
- NVQ 3 or equivalent NHS experience
Experience
Desirable
- Experience of working in the NHS or similar organisation
- Experience of working in a multi-disciplinary or busy team environment Experience of working under pressure Experience of working to protocols and procedures Experience of talking to patients/service users Experience of staff scheduling to cover needs of the service
Skills
Essential
- Excellent customer care skills to support a positive patient experience An articulate, confident manner, both face to face and on the telephone Ability to work with minimal supervision in own role Time and task management skills in order to respond to the demands of the post
- Excellent oral and interpersonal communication skills that can be applied with confidence to communicate with colleagues, patients and their families or carers Ability to interact in a professional and effective manner and to be an ambassador for the department Meticulous attention to detail Ability to complete a series of tasks simultaneously
Desirable
- Ability to understand and relate to Trust and Departmental guidance on patient access, data protection and patient confidentiality to every day work practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
