Job summary
The Faster Diagnostics Framework aims to promote earlier diagnosis of or to rule out cancer. The Urology Department at the Churchill Hospital is looking to recruitment a Band 4 non-clinical navigator to work alongside a clinical navigator within the prostate cancer pathway. You would provide a point of contact and support for patients from referral to diagnosis. You would also provide a professional, comprehensive and efficient administrative service in order to meet Faster Diagnostic Framework guidance. This is an administrative role but based within the existing nurse practitioner diagnostic team. Both this and a clinical navigator (nursing) post are new positions and you have an exciting opportunity to help develop this part of our service.
If you would like to find out more about the role and whether it is the right post for you, please get in touch - we would love to chat with you about it! Contact Teresa Campbell (Urology Senior Advanced Nurse Practitioner) teresa.campbell@ouh.nhs.uk or 01865 572373
This is a fixed term 2 year post
Main duties of the job
Act as a single point of access for patients referred
Support and co-ordinate patient progression through the service from referral to diagnosis - liaising with GPs, patients, other members of the multidisciplinary team.
Maintain a database of patients and undertake general administrative duties.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
OXFORD UNIVERSITY HOSPITALS NHS TRUST
JOB DESCRIPTION
JOB TITLE:
Non-clinical Navigator for the Faster Diagnostics Framework
GRADE:
Admin and Clerical Band 4
DEPARTMENT:
RESPONSIBLE TO:
Cancer / Urology
Band 6 Navigator /
Urology Senior Advanced Nurse Practitioner Band 8a
ACCOUNTABLE TO:
Faster diagnostics band 7 / Lead Cancer Nurse
MAIN PURPOSE OF POST:
NHS England have developed a programme to establish Faster Diagnostic Centres (FDCs) or services (FDSs) to promote earlier diagnosis of or to rule out cancer.
This role will work as part of the FDS team, under the guidance and supervision of the FDS leads and the Urology Advanced Nurse Practitioners, to enable and support patients who are on the Faster Diagnostic Service (FDS) pathway. The navigator will be able to access resources and services which will help patients to a more efficient and speedy diagnosis of cancer or benign disease. This post will also act as a point of contact for patients and will be an appropriate support to help deal with appropriate patient concerns.
The post holder has responsibility under supervision to provide a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients in line with the Faster Diagnostic Service guidance.
RESPONSIBILITIES:
Act as a single point of access to patients who are on Faster Diagnostic Service pathways:
- Triage incoming calls and emails from patients using protocols and initiate appropriate responses based on appropriate tools and procedures.
- Coordinate the necessary assessments, investigations, and appointments to fast-track patients for specialist review.
- Refer and signpost to the clinical team as appropriate for complex decisions.
- Provide basic telephone advice where appropriate and sign post other sources of support.
- Monitor, audit, and report on response times for access to specialist review.
- Support information prescription delivery in consultation with health professionals and according to any agreed information pathways, including printing of information.
- Signpost to a range of agreed information and support resources.
- Collaborate and work closely with local providers of validated and high-quality information resources, and user groups.
- Evaluate the range of channels used to provide information resources and review, with all stakeholders, the need for further developments.
- Be responsible for ordering supplies and equipment relating to this function on behalf of the budget holder.
- Make pre planned outbound telephone calls to patients under the guidance of the registered practitioner.
- Have an awareness of the impact of bad news when given a life threatening/life changing diagnosis for some patients which can be distressing
- Inform patients and carers who and how to make contact with when they feel that their condition or needs have changed, as appropriate including what to do out of hours.
Support and coordination of the Faster diagnostic service.
- Work in conjunction with the admin and clerical team responsible for the 2WW suspected cancer pathway.
- Coordinate transitions of care between service teams internally, or back to the referring GP.
- Communicate effectively with relevant MDTs and clinical teams to ensure that all patients are identified for coordinated support as assessed by health professionals.
- To ensure that joint working and close co-operation is developed and maintained with staff both internal and external (e.g. GP surgeries), providing the clinical/operational services in order to maintain a complete and seamless service to patients, especially when transitioning to and from Faster Diagnostic pathway.
- Arranging investigations, ensuring that these have been performed, results received and reviewed by the relevant clinician and filing/redirection of all investigation results as appropriate, escalating any results to the relevant agreed persons.
- Use of EPR as part of the letter generation process to send letters to patients clarifying the next step on their pathway. Responsibility for ensuring that all letters for the specialities are sent out within the defined turnaround time and being pro-active in ensuring this is adhered to.
- Be responsible for the regular monitoring, auditing, and reporting of compliance with the Faster Diagnostic Service in line with the governance protocols.
- Contribute to clinical/IT teams reviews of implementation issues of the Faster Diagnostic Service and support and contribute to solution identification and resolution.
- Provide full administrative support to the relevant consultants, specialist registrars, advanced nurse practitioners, clinical nurse specialists and cancer support workers.
- Be responsible for ordering supplies and equipment related to the function on behalf of the budget holder.
- Be an integral part of the Faster Diagnostic Service multidisciplinary team (MDT). Maintaining accurate and validated FDC /cancer database(s) as required
- Participating in meetings when requested by the FDC Lead Nurse, Nurse Specialist.
- Develop excellent working relationships with departments which deliver diagnostic services including radiology, endoscopy, and pathology to coordinate the patients diagnostic journey.
Other Duties
- Undertake general administrative duties including filing, typing, photocopying, arrangement of meetings, taking minutes and dealing with general communication.
- To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.
- Any other duties as directed by the FDS lead. This may cover a wide range of duties including providing cover for other teams roles at or below this band.
- Takes personal responsibility for life-long learning and personal development through a range of activities including mandatory training, clinical supervision, and appraisal and actively engages with learning and development opportunities offered by the Trust.
Trust Statements Risk Management
- The management of Risk is the responsibility of everyone and will be achieved within a progressive, honest, and open environment.
- Staff will be provided with the necessary education, training, and support to enable them to meet this responsibility.
- Staff should be familiar with the:
Departmental Internal Disaster Plan Major Incident Policy
Fire Policy
And should make themselves familiar with the local response plan and their role within that response.
Responsibility for Health & Safety The post holder is responsible for ensuring that all duties and responsibilities of this post are carried out in compliance with the Health & Safety at Work Act 1974, Statutory Regulations and Trust Policies and Procedures. This will be supported by the provision of training and specialist advice where required.
Job description
Job responsibilities
OXFORD UNIVERSITY HOSPITALS NHS TRUST
JOB DESCRIPTION
JOB TITLE:
Non-clinical Navigator for the Faster Diagnostics Framework
GRADE:
Admin and Clerical Band 4
DEPARTMENT:
RESPONSIBLE TO:
Cancer / Urology
Band 6 Navigator /
Urology Senior Advanced Nurse Practitioner Band 8a
ACCOUNTABLE TO:
Faster diagnostics band 7 / Lead Cancer Nurse
MAIN PURPOSE OF POST:
NHS England have developed a programme to establish Faster Diagnostic Centres (FDCs) or services (FDSs) to promote earlier diagnosis of or to rule out cancer.
This role will work as part of the FDS team, under the guidance and supervision of the FDS leads and the Urology Advanced Nurse Practitioners, to enable and support patients who are on the Faster Diagnostic Service (FDS) pathway. The navigator will be able to access resources and services which will help patients to a more efficient and speedy diagnosis of cancer or benign disease. This post will also act as a point of contact for patients and will be an appropriate support to help deal with appropriate patient concerns.
The post holder has responsibility under supervision to provide a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients in line with the Faster Diagnostic Service guidance.
RESPONSIBILITIES:
Act as a single point of access to patients who are on Faster Diagnostic Service pathways:
- Triage incoming calls and emails from patients using protocols and initiate appropriate responses based on appropriate tools and procedures.
- Coordinate the necessary assessments, investigations, and appointments to fast-track patients for specialist review.
- Refer and signpost to the clinical team as appropriate for complex decisions.
- Provide basic telephone advice where appropriate and sign post other sources of support.
- Monitor, audit, and report on response times for access to specialist review.
- Support information prescription delivery in consultation with health professionals and according to any agreed information pathways, including printing of information.
- Signpost to a range of agreed information and support resources.
- Collaborate and work closely with local providers of validated and high-quality information resources, and user groups.
- Evaluate the range of channels used to provide information resources and review, with all stakeholders, the need for further developments.
- Be responsible for ordering supplies and equipment relating to this function on behalf of the budget holder.
- Make pre planned outbound telephone calls to patients under the guidance of the registered practitioner.
- Have an awareness of the impact of bad news when given a life threatening/life changing diagnosis for some patients which can be distressing
- Inform patients and carers who and how to make contact with when they feel that their condition or needs have changed, as appropriate including what to do out of hours.
Support and coordination of the Faster diagnostic service.
- Work in conjunction with the admin and clerical team responsible for the 2WW suspected cancer pathway.
- Coordinate transitions of care between service teams internally, or back to the referring GP.
- Communicate effectively with relevant MDTs and clinical teams to ensure that all patients are identified for coordinated support as assessed by health professionals.
- To ensure that joint working and close co-operation is developed and maintained with staff both internal and external (e.g. GP surgeries), providing the clinical/operational services in order to maintain a complete and seamless service to patients, especially when transitioning to and from Faster Diagnostic pathway.
- Arranging investigations, ensuring that these have been performed, results received and reviewed by the relevant clinician and filing/redirection of all investigation results as appropriate, escalating any results to the relevant agreed persons.
- Use of EPR as part of the letter generation process to send letters to patients clarifying the next step on their pathway. Responsibility for ensuring that all letters for the specialities are sent out within the defined turnaround time and being pro-active in ensuring this is adhered to.
- Be responsible for the regular monitoring, auditing, and reporting of compliance with the Faster Diagnostic Service in line with the governance protocols.
- Contribute to clinical/IT teams reviews of implementation issues of the Faster Diagnostic Service and support and contribute to solution identification and resolution.
- Provide full administrative support to the relevant consultants, specialist registrars, advanced nurse practitioners, clinical nurse specialists and cancer support workers.
- Be responsible for ordering supplies and equipment related to the function on behalf of the budget holder.
- Be an integral part of the Faster Diagnostic Service multidisciplinary team (MDT). Maintaining accurate and validated FDC /cancer database(s) as required
- Participating in meetings when requested by the FDC Lead Nurse, Nurse Specialist.
- Develop excellent working relationships with departments which deliver diagnostic services including radiology, endoscopy, and pathology to coordinate the patients diagnostic journey.
Other Duties
- Undertake general administrative duties including filing, typing, photocopying, arrangement of meetings, taking minutes and dealing with general communication.
- To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.
- Any other duties as directed by the FDS lead. This may cover a wide range of duties including providing cover for other teams roles at or below this band.
- Takes personal responsibility for life-long learning and personal development through a range of activities including mandatory training, clinical supervision, and appraisal and actively engages with learning and development opportunities offered by the Trust.
Trust Statements Risk Management
- The management of Risk is the responsibility of everyone and will be achieved within a progressive, honest, and open environment.
- Staff will be provided with the necessary education, training, and support to enable them to meet this responsibility.
- Staff should be familiar with the:
Departmental Internal Disaster Plan Major Incident Policy
Fire Policy
And should make themselves familiar with the local response plan and their role within that response.
Responsibility for Health & Safety The post holder is responsible for ensuring that all duties and responsibilities of this post are carried out in compliance with the Health & Safety at Work Act 1974, Statutory Regulations and Trust Policies and Procedures. This will be supported by the provision of training and specialist advice where required.
Person Specification
Qualification, experience, knowledge & skills, personal qualities
Essential
- Educated to GCSE level with a minimum of five GCSE's or equivalent qualification/ experience
- ECDL or equivalent skills
- Basic Communication Skills Training (e.g. Sage/Thyme) or willingness to undertake
- Experience of working with multidisciplinary teams and in Isolation
- Experience of patient or customer engagement
- Track record of influencing & engaging staff
- Proven experience of working to tight and strict deadlines
- Computer literate with good knowledge and understanding of computer packages; e.g. Microsoft Office
- Excellent communication and interpersonal skills
- Effective organisational and administrative skills with ability to prioritize workload
- Ability to communicate at all levels and in difficult circumstances
- Ability to use own initiative
- Ability to work under pressure and remain calm in difficult situations
- Ability to retrieve information from a wide range of sources and in different formats
- Adaptable and flexible to meet the needs of the service to include continuing education and professional
- A commitment to quality and safety
- A commitment to collaborative working to create best outcomes
- Enthusiastic and hard working
- Good attendance record, reliable and punctual
- A good team worker
Desirable
- NVQ 2/3 In Health or Social Care or equivalent experience
- Previous experience of working in social care
- Previous experience of working in the NHS
- Experience of data entry
- Management of complex administrative process.
- Experience of extracting data from NHS IT systems
- Knowledge of cancer and the cancer diagnosis and treatment pathways
- Knowledge and experience of using the Trusts IT systems; e.g.PAS, CRIS, SCR etc
- Knowledge of relevant cancer treatments, interventions, and terminology
- Ability to work with distressing information
- Aware of current issues within the NHS
- An ability to travel between sites as required.
Person Specification
Qualification, experience, knowledge & skills, personal qualities
Essential
- Educated to GCSE level with a minimum of five GCSE's or equivalent qualification/ experience
- ECDL or equivalent skills
- Basic Communication Skills Training (e.g. Sage/Thyme) or willingness to undertake
- Experience of working with multidisciplinary teams and in Isolation
- Experience of patient or customer engagement
- Track record of influencing & engaging staff
- Proven experience of working to tight and strict deadlines
- Computer literate with good knowledge and understanding of computer packages; e.g. Microsoft Office
- Excellent communication and interpersonal skills
- Effective organisational and administrative skills with ability to prioritize workload
- Ability to communicate at all levels and in difficult circumstances
- Ability to use own initiative
- Ability to work under pressure and remain calm in difficult situations
- Ability to retrieve information from a wide range of sources and in different formats
- Adaptable and flexible to meet the needs of the service to include continuing education and professional
- A commitment to quality and safety
- A commitment to collaborative working to create best outcomes
- Enthusiastic and hard working
- Good attendance record, reliable and punctual
- A good team worker
Desirable
- NVQ 2/3 In Health or Social Care or equivalent experience
- Previous experience of working in social care
- Previous experience of working in the NHS
- Experience of data entry
- Management of complex administrative process.
- Experience of extracting data from NHS IT systems
- Knowledge of cancer and the cancer diagnosis and treatment pathways
- Knowledge and experience of using the Trusts IT systems; e.g.PAS, CRIS, SCR etc
- Knowledge of relevant cancer treatments, interventions, and terminology
- Ability to work with distressing information
- Aware of current issues within the NHS
- An ability to travel between sites as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
