Job summary
What We Do
The Oxford Eye Hospital (Ophthalmology Directorate) provides expert Ophthalmic care for the population of Oxfordshire, and wider for rarer Ophthalmic indications/disease. The Ophthalmology Directorate covers several key services which are:
- Surgical Ophthalmology - includes Glaucoma, Cataract, Oculoplastics, Vitreoretinal, Paediatric Ophthalmology, Cornea & Ocular Motility.
- Medical Ophthalmology - includes Medical Retina (DMO, RVO, AMD etc.), Ocular Oncology, Uveitis, Neuro Ophthalmology & Ophthalmic Genetics.
- Eye A&E - this is a service specific type 2 accident and emergency department based in the West Wing of the John Radcliffe Hospital.
- Oxford Diabetic Eye Screening Programme - this is a national Ophthalmic Screening Programme preventing sight loss due to Diabetes for the population of Oxfordshire.
The Directorate also has designated Optometry & Orthoptics services as well as a very active NHS research team (Eye Research Group, Oxford).
The Ophthalmology Directorate comprises of the largest outpatient subspecialties within the Trust with an annual activity plan of over 120,000 attendances.
Main duties of the job
Operational Services Manager - Ophthalmology Directorate
Band 8b
An opportunity has arisen for an experienced Operational Manager to work in our Ophthalmology Directorate which is part of the NOTSSCaN Division.
The post holder will have experience of delivering against operational performance targets and will have strong communication, engagement skills and a good level of IT literacy.
Attention to detail, the ability to work to tight deadlines and manage multiple tasks is essential. You will also possess strong managerial, personnel and leadership skills which are integral to this role. We are looking for a talented manager to lead on operational performance in the Directorate and to play an integral part in the further development of our services.
If you are interested in applying for the post we would welcome your application.
If you wish to discuss the post or find out further information please contact Stella Hornby, Clinical Director (Stella.hornby@ouh.nhs.uk) or Cheryl Muldoon, Divisional Director of Operations (Cheryl.muldoon@ouh.nhs.uk)
Planned Interview Date: 20th July 2023
Interview will involve both a Technical interview and a Value Based Interview.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
How We Can Help You
Oxford University Hospitals NHS Foundation Trust prides itself on its investment in staff both in terms of developing career and life skills but also its commitment to staff health and well-being. We offer fantastic support and opportunities for our staff including:
- An environment that fosters continuous development of the individual and the team.
- Access to development courses
- Joining a large supportive team with a wealth of change experience
- Exposure to projects across one of the largest NHS teaching hospitals in the UK
Who We Are Looking For
In order to deliver the transformation and leadership required, we are looking to appoint a passionate, enthusiastic, motivated and dynamic individual with the following qualities and experience:
- Well-honed performance management skills
- Ability to deliver standards and meet deadlines
- A full range of IT skills
- Experience in writing business cases and reports
- Resilience and ability work in a pressurised environment
- Understanding and appreciation of clinical pathways
- Ability to engage and lead teams through change
- Ability to act as an expert negotiator
- Ability to build excellent working relationships
- Highly organised
The successful candidate will be required to demonstrate the Trust's values, the responsibilities of the job description and person specification. Please detail in your application how you have proven experience of working on change or service improvement projects.
If you believe you meet the criteria of the person specification and would like to join the Ophthalmology Directorate at Oxford University Hospitals NHS Foundation Trust, we would be keen to receive your application.
Job description
Job responsibilities
How We Can Help You
Oxford University Hospitals NHS Foundation Trust prides itself on its investment in staff both in terms of developing career and life skills but also its commitment to staff health and well-being. We offer fantastic support and opportunities for our staff including:
- An environment that fosters continuous development of the individual and the team.
- Access to development courses
- Joining a large supportive team with a wealth of change experience
- Exposure to projects across one of the largest NHS teaching hospitals in the UK
Who We Are Looking For
In order to deliver the transformation and leadership required, we are looking to appoint a passionate, enthusiastic, motivated and dynamic individual with the following qualities and experience:
- Well-honed performance management skills
- Ability to deliver standards and meet deadlines
- A full range of IT skills
- Experience in writing business cases and reports
- Resilience and ability work in a pressurised environment
- Understanding and appreciation of clinical pathways
- Ability to engage and lead teams through change
- Ability to act as an expert negotiator
- Ability to build excellent working relationships
- Highly organised
The successful candidate will be required to demonstrate the Trust's values, the responsibilities of the job description and person specification. Please detail in your application how you have proven experience of working on change or service improvement projects.
If you believe you meet the criteria of the person specification and would like to join the Ophthalmology Directorate at Oxford University Hospitals NHS Foundation Trust, we would be keen to receive your application.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant field or equivalent level of management experience.
Desirable
- MBA or post graduate management qualification.
Experience
Essential
- Significant acute operational management experience, in a complex organisation
- Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.
- Experience of business planning techniques and managing business processes
Desirable
- Experience of designing/ improving business systems and processes
- Project management experience.
Knowledge
Essential
- General Management theory and practice, including quality, financial management, HR management and service/business development.
- Change management/service improvement techniques.
Desirable
- Broad understanding of the NHS and key policy issues that affect business performance.
Skills/Personal Qualities
Essential
- First class interpersonal skills with ability to gain and sustain credibility with clinicians/managers.
- Highly skilled in influencing and persuading others to deliver in the context of organizational operational goals and strategic objectives.
- Able to prioritise and manage the ongoing work of services and/or projects.
- Results orientated and delivery against targets and deadlines.
- Able to present well-reasoned and structured argument orally and in writing.
Desirable
- Commercial acumen
- Political awareness - ability to perceive impact of actions on the decisions and activity of others.
Interests and Motivation
Essential
- Desire to succeed and make a real impact on the quality of care and efficiency of services provided.
- Committed to achievement of overall Trust performance and willing to challenge practice/behaviours that undermine the need to work as one team within the Trust.
- Sets high standards and motivated to achieve these.
- Works at optimum level in a complex, pressurised environment and is motivated by stretching targets and achieving continuous improvement.
- Committed to living the Trust's values, willing to inspire others to act in accordance with those values and motivated to use those values to drive business performance and service development.
- Comfortable in challenging traditional approaches and enjoys winning support for new ideas.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant field or equivalent level of management experience.
Desirable
- MBA or post graduate management qualification.
Experience
Essential
- Significant acute operational management experience, in a complex organisation
- Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.
- Experience of business planning techniques and managing business processes
Desirable
- Experience of designing/ improving business systems and processes
- Project management experience.
Knowledge
Essential
- General Management theory and practice, including quality, financial management, HR management and service/business development.
- Change management/service improvement techniques.
Desirable
- Broad understanding of the NHS and key policy issues that affect business performance.
Skills/Personal Qualities
Essential
- First class interpersonal skills with ability to gain and sustain credibility with clinicians/managers.
- Highly skilled in influencing and persuading others to deliver in the context of organizational operational goals and strategic objectives.
- Able to prioritise and manage the ongoing work of services and/or projects.
- Results orientated and delivery against targets and deadlines.
- Able to present well-reasoned and structured argument orally and in writing.
Desirable
- Commercial acumen
- Political awareness - ability to perceive impact of actions on the decisions and activity of others.
Interests and Motivation
Essential
- Desire to succeed and make a real impact on the quality of care and efficiency of services provided.
- Committed to achievement of overall Trust performance and willing to challenge practice/behaviours that undermine the need to work as one team within the Trust.
- Sets high standards and motivated to achieve these.
- Works at optimum level in a complex, pressurised environment and is motivated by stretching targets and achieving continuous improvement.
- Committed to living the Trust's values, willing to inspire others to act in accordance with those values and motivated to use those values to drive business performance and service development.
- Comfortable in challenging traditional approaches and enjoys winning support for new ideas.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
