Oxford University NHS Foundation Trust

Patient Pathway Assistant

This job is now closed

Job summary

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the department. This will be through the delivery of a comprehensive administrative service to a specialty team.

This Role has been created to ensure the smooth running of clinic's running on Saturday and Sunday every other week. On the weekend where there are no clinic's hours will need to be made up during the week.

Main duties of the job

Provide administrative support to consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the consultant or other clinical staff.

Support patients under the clinicians' care by booking relevant diagnostic investigations and expediting, where appropriate, in line with the 6 week diagnostic pathway and 18 week referral to treatment (RTT) pathway.

Monitor urgent investigation requests to ensure they are processed appropriately.

Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.

Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.

Follow the tracking procedure for the movement of all patient notes.

Update patient details on EPR and other Trust and departmental record systems

Ensure patients that require discharge are processed accordingly and the Patients Missing Follow Up List is updated.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Date posted

16 June 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per Annum / Pro Rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

321-MRC-5079828-B3-A

Job locations

Dermatology, Churchill Hospital

Dermatology Dept, Churchill Hospital

Old Road

OX3 7LE

Job description

Job responsibilities

Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.

Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

Respond to communication and queries including email, face to face and over the telephone in a timely manner

Maintain patient confidentiality at all times.

Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.

Use the Trust IT systems ( for example EPR, Alden, PACS, Proton etc.) to register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.

Assist with the processing of new referrals on Choose and Book / DBS / e-referral systems.

Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.

Attend departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures

Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.

Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Job description

Job responsibilities

Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.

Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

Respond to communication and queries including email, face to face and over the telephone in a timely manner

Maintain patient confidentiality at all times.

Assist with the processing of new referrals on Choose and Book / DBS / e-referral systems.

Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.

Attend departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures

Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.

Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Person Specification

Shortlist offline

Essential

Add "2" for interview, "0" for rejected

Person Specification

Shortlist offline

Essential

Add "2" for interview, "0" for rejected

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University NHS Foundation Trust

Address

Dermatology, Churchill Hospital

Dermatology Dept, Churchill Hospital

Old Road

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University NHS Foundation Trust

Address

Dermatology, Churchill Hospital

Dermatology Dept, Churchill Hospital

Old Road

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)