Receptionist / Ward Clerk

Job summary

We require a ward receptionist to work 5 days a week, 7 1/2 hour days to cover all administrative duties on our Children's Ward.

The post holder is required to provide clerical support ensuring that the professional and caring image of the department is maintained at all times. You will receive all visitors attending the ward in a courteous manner.

You will have a broad range of administrative skills in particular the ability to work independently and as part of a team. Knowledge and familiarisation of medical terminology. Excellent organisational and communication skills and knowledge of Word, Excel, Internet and email systems are essential.

The role will also require you to receive and deal with telephone calls in a professional manner, take messages and accurately relay the messages (written or verbal) as appropriate transferring calls as required.

This position is offered as a secondment/fixed term. If you are an internal applicant, you are required to consult with your manager and obtain approvalprior to submitting your application.

Main duties of the job

Ensuring patients are arrived onto the ward with a welcome.

Booking ambulance transport for patients.

Escalating any patient queries to the nurse in charge.

Maintaining a warm and welcoming reception area for patients.

Using your initiative.

Ability to multitask and think on your feet.

Ability to use multiple computer systems.

Support the clinicians with any administration duties required.

Liaising with patients, relatives and wider teams via telephone, email and face to face.

Closing date of applications: 30 April 2026

Interview Date: 14 May 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queens Hospital Burton

Belvedere Road

Burton on Trent

DE13 0RB

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queens Hospital Burton

Belvedere Road

Burton on Trent

DE13 0RB

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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