Receptionist

Job summary

We are looking for a motivated and professional Receptionist to provide front-line administrative support across the Emergency Department and Acute Medical Units. You will act as the first point of contact for patients, relatives, and visitors, delivering a courteous and efficient service in a busy and sometimes challenging environment.

Key responsibilities include patient registration, maintaining accurate records, answering telephone and face-to-face enquiries, and supporting clinical staff in ensuring the smooth flow of patients through emergency and acute care.

The role requires excellent communication and organisational skills, the ability to remain calm under pressure, and a commitment to delivering high-quality patient-centred care.

Main duties of the job

You will be working front line in a challengingenvironment and should have the ability to interact with patients and staff on a daily basis in an efficient and friendly way and stay calm in any situation. You will be responsible for ensuring that the correct information is recorded using a variety of IT systems, whilst dealing with a variety of queries.You must be motivated, with good communication, inter-personal and administration skills.Acute Medicine is committed to developing and enhancing skills that you currently possess and will offer you the opportunity to gain further skills via a range of training courses designed to suit your own needs.The post is permanent. Hours will be worked as 11.5 hour shifts over a 24/7 rota. Shifts include days, nights, weekdays, weekends and bank holidays on a rota system. The post will cover all shifts and so flexibility is crucial to this role.

Closing date of applications: 29 March 2026

Interview date: 13 April 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queens Hospital Burton

Belvedere Road

Burton-on-Trent

DE13 0RB

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queens Hospital Burton

Belvedere Road

Burton-on-Trent

DE13 0RB

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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