Service Coordinator

Job summary

An opportunity has arisen for a pro-active and motivated individual to join the Derby Acute Medicine Business Unit (DAMBU) Management Team at University Hospitals of Derby and Burton NHS Foundation Trust as Service Coordinator for Acute Medicine and Accident and Emergency (A&E).

DAMBU sits within the Division of Medicine and incorporates several front door medical services: A&E, Medical Assessment Unit (MAU), Medical Same Day Emergency Care (mSDEC) and Bed Bureau.

We are looking for a Service Coordinator with excellent communication skills, organisation skills and enthusiasm to lead and support services.

This is an exciting role which would be ideal for someone wishing to gain operational management experience and develop their leadership abilities. The role will work within the DAMBU operational team and will be responsible for the day-to-day coordination and efficient running of services as well as supporting the delivery of key performance targets.

You will be joining a dynamic, friendly and effective operational management team; committed to delivering high quality care to patients, improving our services and supporting and developing staff.

This role will be based at the Royal Derby Hospital (RDH).

Main duties of the job

The Service Coordinator role is exciting and varied. Main duties will include:

• You will play a key role in the operational management of the Business Unit; working closely with clinicians and non-clinical teams to ensure that systems and processes are in place to deliver care of the highest quality to patients in our communities.
• You will be required to ensure the effective delivery of services by providing leadership, support and guidance on operational related issues.
• You will support services in the delivery of local and national performance targets (e.g. A&E 4 hour performance) and will navigate the Trust Patient Access Policy to support service provision.
• You will be involved with resolving PALS queries and with the initial stages of incident investigation and complaints which will require you to ensure good governance within defined time frames.
• You will develop and provide a variety of reports to the Deputy General Manager and General Manager to be presented to senior Trust Management Meetings.

Closing date of applications: 5 April 2026

Interview date: 17 April 2026

This position is offered as a secondment. Accordingly, you are required to consult with your manager and obtain approval prior to submitting your application.

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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