Complaints, Safety, Governance and Risk Coordinator

Job summary

You will provide a co-ordinated role for all patient complaints, safety, Governance and Risk issues relating to the Maternity and Gynaecology Business Unit. The postholder will undertake a key role liaising with Key Business Unit staff and Managers to ensure that information is collated to enable complaints, safety, governance and Risk issues to be responded to or handled within the trust quality, complaints, governance and Risk standards and deadlines

The post holder will also undertake a key role liaising with the PALS and Complaints Teams.

The postholder will be required to pro-actively manage the patient experience issues within the Business Unit and directly liaise with Lead investigators who are dealing with complaints. Also to support a problem-solving approach towards concerns raised by patients / relatives and carers.

The postholder will also provide high quality data management/reporting to the Senior Divisional Team and Clinical Governance Facilitator, and be responsible for supporting processes related to Divisional oversight of complaints, and coordinating relevant Governance and Risk meetings. as well as administrative support to Divisional Risk meetings.

Main duties of the job

To undertake a co-ordination role for all complaints, safety, governance, and risk issues relating to the Maternity and Gynaecology Business Unit.

To provide administrative support for Risk and Governance meetings to include producing agendas and relevant documentation, taking minutes at formal incident review meetings, Virtual Incident Review Panel (VIRP), and Business Unit Governance meetings.

To liaise with Lead Investigators, Clinicians / Managers and any other staff relating to the complaints, safety, governance, and risk issues to ensure that all relevant information is collated and co-ordinated to enable formal responses, timelines, Serious incidents, and higher-level investigations to be completed to identified timescales

Proactively manage the duty of candour and patient experience requirements within the business unit and ensure clinical and managerial leads are kept informed of tight deadlines for responses.

To maintain necessary administrative systems and maintain up-to-date information databases for recording and tracking of duty of candour processes, incident investigations, action plans and patient complaints.

You will need to have computer skills, proficient in report writing and excel spreadsheets.

Closing date of applications: 30 March 2026

Interview date: 10 April 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

• We see on average 4810 OP appointments per day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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