University Hospitals of Derby and Burton NHS Foundation Trust

Cardiorespiratory Receptionist QHB

The closing date is 18 March 2026

Job summary

An exciting opportunity has arisen within the Cardiorespiratory Team/Chest Pain Unit to work 30 hours per week-Tuesday/Wednesday/Thursday/Friday

Based in the Chest Pain Unit or Cardiorespiratory department on a rota, we are looking for an enthusiastic and motivated team player to work within our fast paced busy fast-paced receptionist/administrator team. You will have excellent communication & problem solving skills, with a background in administration or customer service. It is a requirement that you are a flexible staff member, have a good telephone manner with excellent attention to detail & accuracy .

If you would have the desire to strive to support Cardiorespiratory in delivering great NHS patient care, please get in touch to come along and find out more about the role & meet the supportive team . You will be expected to work flexibly to meet the needs of our services.

Main duties of the job

Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.
To use patient administration system and other Trust applications required to support the patient's pathway.
Arrange outpatient clinic appointments for patients where necessary. When appropriate arrange ambulance transport for patients.
Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently.
Responsible for completion of general administration tasks, including filing, photocopying, emailing, fault reporting, arrangement of patient follow up appointments, all case-note preparation for admissions, ensuring tests/investigations are correctly completed.
Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.
Administration support for Senior clinical and non-clinical team may be required.

Closing date of applications: 18 March 2026

Interview date: 01 April 2026

This position is offered as a secondment. Accordingly, you are required to consult with your manager and obtain approval prior to submitting your application.

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

Development opportunities, both professional and leadership development
On-going support from recruitment to when you join our team and beyond.
Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

We see on average 4810 OP appointments a day.
We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.
UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Date posted

04 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata pa

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

320-MED-BUR-1803

Job locations

Queen's Hospital Burton

Belvedere Road

Burton-on-Trent

DE13 0RB

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Job description

Job responsibilities

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Communication and relationship skills

Essential

Communicate routine information with team, patients, other departments and external contacts
Able to receive and communicate information through various sources
Deals with queries via the telephone and face to face

Knowledge, training and experience

Essential

A good standard of English to O level/GCSE (A-C /1-2 grade)
Demonstrable experience working in an administrative role
Standard level of IT literacy with experience of using a range of IT applications

Desirable

Ability to work under pressure and meet strict Trust deadlines
Knowledge of the RTT (Referral To Treatment) waiting list procedures
Ability to work independently and as part of a team

Skills and Ability

Essential

Planning and organisational skills
Prioritise workload and meet daily, weekly & monthly deadlines
Flexible approach to workload

Desirable

Ability to filter and prioritise a variety of communication
Good organisational skills and the ability to prioritise a demanding unpredictable workload
Ensure the effective co-ordination of Data/Information/spreadsheets

Person Specification

Communication and relationship skills

Essential

Communicate routine information with team, patients, other departments and external contacts
Able to receive and communicate information through various sources
Deals with queries via the telephone and face to face

Knowledge, training and experience

Essential

A good standard of English to O level/GCSE (A-C /1-2 grade)
Demonstrable experience working in an administrative role
Standard level of IT literacy with experience of using a range of IT applications

Desirable

Ability to work under pressure and meet strict Trust deadlines
Knowledge of the RTT (Referral To Treatment) waiting list procedures
Ability to work independently and as part of a team

Skills and Ability

Essential

Planning and organisational skills
Prioritise workload and meet daily, weekly & monthly deadlines
Flexible approach to workload

Desirable

Ability to filter and prioritise a variety of communication
Good organisational skills and the ability to prioritise a demanding unpredictable workload
Ensure the effective co-ordination of Data/Information/spreadsheets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queen's Hospital Burton

Belvedere Road

Burton-on-Trent

DE13 0RB

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queen's Hospital Burton

Belvedere Road

Burton-on-Trent

DE13 0RB

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)