Outpatient Clinic Receptionist

Job summary

An exciting opportunity has arisen for a flexible and motivated individual to join our Paediatric Outpatient team at Burton Hospital as a Clinic Receptionist. This is a job share role, working Thursdays and Fridays, with an expectation to provide cover for colleagues' absence on Mondays, Tuesdays and Wednesdays when required.

As a key member of a small and dynamic team, you will be the first point of contact for our patients and families, providing a welcoming and professional reception service. You will support the outpatient nursing and medical teams to ensure the smooth running of the children's clinic and an excellent patient experience.

If you are considering applying for an internal secondment, please ensure you have discussed this with your line manager and obtained their support prior to submitting your application.

Main duties of the job

Managing the reception area independently

Booking in patients using Meditech V6 (experience desirable but training provided)

Liaising with patients, families, and staff in person and by telephone

Providing a high standard of administrative support to the Paediatric Outpatients department

Managing enquiries effectively, escalating where necessary, and keeping accurate records

Prioritising your own workload to meet departmental standards and deadlines

Assisting with data entry, reporting, and information requests from the management team

Maintaining confidentiality and handling sensitive information appropriately

Ensuring a clear and accurate handover each week for your jib share colleague

Supporting general administrative tasks, including stationery and supplies

We are looking for someone who is friendly, approachable, and patient-focused

Flexible in their working approach and able to adapt to the needs of the service

Organised with strong attention to detail

Confident using IT systems and able to learn new applications quickly

A team player with excellent interpersonal and communication skills

Closing date of applications: 12 March 2026

Date of interview: 26 March 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Children's Outpatients - Queen's Hospital Burton

Belvedere Road

Burton on Trent

DE13 0RB

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Children's Outpatients - Queen's Hospital Burton

Belvedere Road

Burton on Trent

DE13 0RB

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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