Pathway Coordinator/Medical Secretary
The closing date is 26 June 2025
Job summary
An opportunity has arisen within the Colorectal Department at Royal Derby Hospital for a Pathway Support Medical Secretary to support the Colorectal Clinical Nurse Specialists.
In this role the post holder will provide administration support to the Colorectal Clinical Nurse Specialists. Main duties will include answering telephone calls from patients, supporting patients with queries and escalating clinical questions to nurses as required. The post holder will also support with administration tasks and editing and ensuring letters are sent out in a timely manner.
Applicants must have excellent verbal communication skills and be able to deal with patients with care and compassion.You will need to have excellent organisational skills, and good knowledge of IT systems.
Previous administration experience is essential, ideally in the NHS, however full training on IT systems and processes will be provided.
Main duties of the job
- Editing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standard
- Be a point of contact for patients and medical staff ensuring queries are answered with skill, sensitivity and in a courteous and professional manner.
- Excellent organisational and communication skills
- Ability to work independently and as part of a team
- Knowledge of Word, Excel, T-Pro, Lorenzo, Cito and e-mail systems
- Telephone queries
- Working to strict Trust and Government policies
Closing date of applications: 26 June 2025
Date of interview: 10 July 2025
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Details
Date posted
13 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year pro rata pa
Contract
Permanent
Working pattern
Part-time
Reference number
320-SURG-1245
Job locations
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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