Ilkeston Theatre Suite Receptionist

Job summary

• To provide reception support to the Ilkeston Theatre Suite.
• To provide a courteous and efficient reception service.
• To work closely with the Waiting List Department to ensure all case notes are present and available for theatre.
• To ensure that RTT (referral to treatment) rules are followed and recorded correctly from the clinical input on outcome forms to ensure the trust meets government targets.
• Will be expected to maintain data quality and have good computer skills.
• An understanding of Health Records Management will be required.
• To be flexible in approach to The Ilkeston Theatre Suite reception hours.

If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions.

Main duties of the job

Work on own initiative to ensure that the work allocated to the post holder is organised to ensure that all deadlines are met and are agreed. Working practice standards are maintained.

To communicate with the waiting list department and theatre staff regarding cancellations and additions to theatre lists and take action to ensure patient case notes are available.

To ensure all case notes and volumes are correctly tracked on i-Fit

To answer general telephone enquiries and face to face enquiries within the department.

To admit and discharge patients on Lorenzo.

To provide a courteous and efficient reception service to all patients, adhering to confidentiality and overcoming communication barriers.

Make follow up appointments for post operative theatre patients using the relevant PAS.

Sending physiotherapy referrals generated by the operating consultant.

To generate wrist bands for all patients due to be admitted to the department.

Ensure that the 18 week RTT (referral to treatment) end date is captured on SystemOne and Lorenzo so that the trust meets the Government targets.

To use the OPERA system to refer suitable Ophthalmology patients to community opticians for their pre-procedure check up.

Closing date of applications: 18 June 2025

Interview date: 2 July 2025

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.

Key Facts about our Trust:

• We see on average 4810 OP appointments per day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.

• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Ilkeston Community Hospital

Heanor Road

Ilkeston

DE7 8LN

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Ilkeston Community Hospital

Heanor Road

Ilkeston

DE7 8LN

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

---