Ward Receptionist

Job summary

We are looking for a receptionist to work on the Stepdown Unit, based at the Royal Derby Hospital.

This is a full time post, Monday - Friday, 9.30am - 5.30pm (hours can be negotiable)

We are looking for an individual that meets the following skills and qualities:

• Have good interpersonal communication skills; both written and verbal
• Ability to work independently or as part of a team
• Have keyboard/Word processing experience
• Be confident in the use of Microsoft software
• The ability to prioritise tasks and own workload
• Show enthusiasm for working in the health sector
• Be punctual, friendly and motivated
• Adaptable to the changing environment
• Demonstrate commitment to learning

Main duties of the job

Your role as a receptionist is vital to the overall smooth running of the ward, you will be the first people our patients and visitors as well as staff will be greeted by.

The role of the receptionist within the ward is varied and fast paced, encompassing a variety of responsibilities to support the high standard of care given to patients. This includes but is not limited to:

• Using clinical software to manage patient information and location
• Appropriately filing patient notes
• Admitting/discharging patients using the Trust systems
• Engaging in communication with patients, relatives, visitors and staff alike
• Scanning documentation
• Ensuring adequate levels of clerical supplies
• Liaising with other areas of the hospital to help support patient care
• Working knowledge of Systems such as Excel, Power Point, Word, saffron
• Taking telephone calls
• Making appointments for patients
• Non clinical care of patients ie. supporting them with post/phone calls/ordering taxis/complete feedback
• Admin support to the sisters ie. Type letters/take minutes of meetings
• Manage post
• Audits

You will be required to use a number of Trust databases to admit and discharge patients as well as locating case notes. Your duties will also involve meeting and greeting patients and carers as well as the many visiting staff.

Closing date: 08 April 2025

Interview date: 22 April 2025

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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