Patient Pathway Support Administrator

Job summary

We are delighted to offer a position to join our Lymphoedema Team as a Patient Pathway Support Administrator. This role will be based at Florence Nightingale Community Hospital in our Derby Lymphoedema outpatient clinic.

The role will involve greeting patients, carers, and relatives on reception, booking patient appointments, preparing case notes for clinic appointments, and other clerical duties to ensure the service runs effectively and efficiently.

If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions.

Main duties of the job

• To provide general clerical support as and when required in support of the delivery of the service.
• Accurate inputting and updating of patient information onto the database.
• Ensuring an effective transfer of casenotes between clinics, departments and directorate offices.
• Ensuring casenotes are booked in and tracked appropriately.
• Assist in the upkeep of the departmental clinical information and general filing of correspondence.
• Stock control of departmental office supplies, processing orders to replenish supplies as required.
• Receiving and accurate filing of patients results.
• Receiving deliveries and restocking of office supplies.
• Deal with queries in a timely manner via the telephone or face to face, escalate as appropriate.
• Transfer of electronic correspondence and information as required via NHS systems
• Distributing, opening and handling of internal and external post as required.
• Responsible for the regular case note maintenance and accurate filing
• Greeting patients, booking them in and reconciling patient appointments.

Closing date of applications: 26 February 2025

Date of interview: 12 March 2025

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Florence Nightingale Community Hospital

London Road

Derby

DE1 2QY

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Florence Nightingale Community Hospital

London Road

Derby

DE1 2QY

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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