Patient Pathway Coordinator

Job summary

We are delighted to offer a position to join our Lymphoedema Team as a Patient Pathway Coordinator. This role will be based at Florence Nightingale Community Hospital in our Derby Lymphoedema outpatient clinic.

The role will involve providing an efficient secretarial and administrative service to the Lymphoedema department, including coordinating the waiting list, contacting patients to arrange appointment dates, producing letters and documents, coordinating the multi-disciplinary meetings, andother clerical duties to ensure the service runs effectively and efficiently.

If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions.

Main duties of the job

• To act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are resolved with skill, sensitivity and in a courteous and professional manner. Monitoring of the phone lines and emails.
• Responsible for the monitoring of the waiting lists.
• Accurately informing patients/clinicians of outcomes and information to influence the effective service delivery for all patients.
• Input patient information onto the various IT systems, including Lorenzo.
• Contact patients to arrange appointment dates in accordance with the Trust's Booking Policy.
• Attend, prepare and coordinate multi-disciplinary team meetings and complete actions.
• Producing and distributing letters and associated documents to a high standard.
• To ensure that urgent test results/correspondence is brought to the immediate attention of the Consultant or his/her team.
• Supporting the reception team when required, greeting patients.
• Liaise effectively with wards and departments within the hospital, as well as external parties including GPs and other Trusts.
• Ad hoc administrative duties.

Closing date of applications: 9 February 2025

Date of interview: 21 February 2025

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Florence Nightingale Community Hospital

London Road

Derby

DE1 2QY

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Florence Nightingale Community Hospital

London Road

Derby

DE1 2QY

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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