Patient Process Administrator Shift Lead

Job summary

An exciting opportunity has arisen within the Emergency Department at the Royal Derby Hospital for a patient process administrator shift lead.

You will work as part of a multi-disciplinary team for the Adult and Children's Emergency Department providing a comprehensive front-line receptionist/administrative service booking in patients and answering enquiries from patients, relatives and staff. You will be responsible for processing patient details to create and maintain the patients record whilst they are within the Emergency Department.

The post works on a 24-hour shift rotation, rotating between the areas within the department. The role is based within the busy, clinical environment of the Emergency Department.

You will be required to assist with the mentoring of new PPAs to the department.

Main duties of the job

To be the first point of contact for self-presenting patients, answering general queries both face to face and telephone.

Registering patients on arrival at the front reception or pit stop. To ensure that patients are received and processed through the Department in line with key performance targets

Work as part of a multi-disciplinary team to assist in the overall delivery of patient care. Required to work within a team or alone at times, often without direct supervision. Required to act on own initiative in situations of rapid decision making for example, requesting assistance from medical staff for acutely ill or seriously injured patients on arrival into the department and take immediate actions as required.

Responsible for booking of all emergency specialty follow-up outpatient appointments.

When appropriate arrange ambulance or (taxi on account) transport for patients, following discussion with the Nurse in Charge.

Required to demonstrate job role and mentor new starters or less experienced staff for an 8-week period as necessary.

Improving systems and processes to ensure the most efficient service is provided.

Responsible for planning and coordination of allocating, distributing and prioritising workloads of the PPA team to ensure consistent levels of service and provide consistent standards.

To adhere to all UHDB Trust Policies and Procedures, maintaining confidentiality at all times.

Closing date of applications: 21 November 2024

Interview date: 5 December 2024

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter New Road

Derby

DE223NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter New Road

Derby

DE223NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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