Ward Receptionist

Job summary

A rare and exciting opportunity has arisen to work as a receptionist on Ward 306 at the Royal Derby Hospital. Ward 306 is currently a 30 bedded general medical ward.

The post holder would need to provide an efficient, effective and friendly reception service to patients and visitors attending the ward, facilitating the delivery of a patient focused service in accordance with Trust and Division requirements. To provide comprehensive clerical and administrative support to the multi-disciplinary team, maintaining high standards within the working environment.

Main duties of the job

Provide an effective face to face/telephone ward reception service using verbal and written communication to liaise with patients, relatives, staff, wards/units, directorates and external agencies/people to support the delivery of an efficient patient service.

Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.

To use patient administration system and other Trust applications required to support the patient's pathway. Duties include checking and updating patient lists and using IT systems to accurately log all admissions, transfers and discharges.

Arrange outpatient clinic appointments for patients where necessary. Where appropriate arrange ambulance transport for patients.

Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multidisciplinary team, patients and their relatives.

Responsible for completion of general administration tasks, as required., ensuring continuity of service is maintained.

Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.

Administration support for Sister/Nurse-in-Charge may be required.

Order and maintain ward supplies as necessary and in accordance with Trust policies.

Closing date of applications: 4 November 2024

Interview date: 26 November 2024

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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