University Hospitals of Derby and Burton NHS Foundation Trust

Charity CRM and Supporter Care Administrator

This job is now closed

Job summary

Derby & Burton Hospitals Charity exist to support our hospitals help make our patients' and colleagues' lives better. The amazing donations and legacies enable the charity to help provide the extras that cannot be provided from NHS funding but make a huge difference to our patients and staff. This post is part of the Team supporting the Charity to realise this aim.

The Charity CRM and Supporter Care Administrator manages the Donorflex system, which is the key CRM system for driving strategy decisions and managing supporter engagement.

The Charity CRM and Supporter Care Administrator is responsible for the day to day management of the system, providing training, support, and guidance to others within the charity, in addition to ensuring adherence to the system policies and procedures.

The Charity CRM and Supporter Care Administrator also provides essential reporting and data analysis skills to ensure the Senior Management Team are able to make informed strategic decisions.

The Charity CRM and Supporter Care Administrator also provides expertise and guidance on further system developments.

Main duties of the job

Perform administrative tasks on the CRM system, from data entry, user support, query creation and dashboard development.
Manage the inputting of data by other users through ensuring appropriate training is provided especially with regard to new users.
Develop a CRM super user network.
Support data integration projects from other systems.
Create and maintain training guides together with standard operating procedures.
Create dashboards for different sections within the Charity Team within the system using advanced "find" functionality and data visualisation capabilities within the system.
Generate reports and carry out data analysis to ensure the Senior Management Team are able to make data informed strategic decisions.
Support the enablement and testing of system upgrades.
Work with users to collate system change requests and collate "as work" packages to review systems.
Ensure CRM system usage abides by business processes where changes are identified.
Ensure the appropriate "thank you" communications are sent to supporters using the appropriate medium and adhering to the agreed KPIs.
Monitor adherence to Service Levels/KPIs by other members of the Charity Team.
Assist with general clerical work including filing and scanning within the department on an hoc basis.
Attend fundraising events to provide assistance when required, occasionally out of normal working hours.

Closing date of applications: 28 October 2024

Interview date: 7 November 2024

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

Development opportunities, both professional and leadership development
On-going support from recruitment to when you join our team and beyond.
Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

We see on average 4810 OP appointments a day.
We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.
UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Date posted

21 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

320-TWS-1844

Job locations

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Job description

Job responsibilities

Person Specification

Education and Training

Essential

Educated to GCSE level or equivalent in English and Maths

Desirable

Advanced level of IT literacy with experience of using a range of IT applications

Experience and Knowledge

Essential

Makes judgments when coordinating the timely delivery of regular and ad hoc, data / information requested.
Previous experience of using CRM systems.

Desirable

Knowledge and/or experience of working for a charitable organisation or the NHS.

Skills and Ability

Essential

Ability to pay attention to detail applying quality standards to all tasks undertaken and ensuring no detail is overlooked and thereby be analytical in their thinking..

Desirable

Ability to train others on the usage of the IT systems.

Communication and Interpersonal skills.

Essential

Must have excellent written and verbal communication skills including a good telephone manner. Thereby being able to provide and receive complex information orally, in writing, and electronically to inform work colleagues. This being of a confidential and sensitive nature.

Person Specification

Education and Training

Essential

Educated to GCSE level or equivalent in English and Maths

Desirable

Advanced level of IT literacy with experience of using a range of IT applications

Experience and Knowledge

Essential

Makes judgments when coordinating the timely delivery of regular and ad hoc, data / information requested.
Previous experience of using CRM systems.

Desirable

Knowledge and/or experience of working for a charitable organisation or the NHS.

Skills and Ability

Essential

Ability to pay attention to detail applying quality standards to all tasks undertaken and ensuring no detail is overlooked and thereby be analytical in their thinking..

Desirable

Ability to train others on the usage of the IT systems.

Communication and Interpersonal skills.

Essential

Must have excellent written and verbal communication skills including a good telephone manner. Thereby being able to provide and receive complex information orally, in writing, and electronically to inform work colleagues. This being of a confidential and sensitive nature.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)